Contributor I

Answered

Downgrade Sonos Port from S2 to S1

Forum|Forum|2 years ago
May 9, 2024
79 replies
7876 views

I have just unwrapped a new Sonos Port and tried to downgrade it from S2 to S1 in order to incorporate it into my system which contains some devices which can’t be upgraded from S1.

I can’t see the downgrade option in the Sonos app and the Sonos website indicates that v80 of the app does not support downgrading.

Are there any other options that I can take to downgrade the Port or should I send it back and get a refund?

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Best answer by Stanley_4

Sigh.

I have seen posts here on using an app cache service to pick up the v16 app but I have no idea how it will work or how trustworthy the site is,

Stanley_4

Grand Maestro

Any chance you have an older device that hasn’t updated to the new app?

If so then:

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1

Bumper

I have just unwrapped a new Sonos Port and tried to downgrade it from S2 to S1 in order to incorporate it into my system which contains some devices which can’t be upgraded from S1.

I can’t see the downgrade option in the Sonos app and the Sonos website indicates that v80 of the app does not support downgrading.

Are there any other options that I can take to downgrade the Port or should I send it back and get a refund?

Send it back. And let them know it’s because of their crappy app.

C

ChrisclarkAuthor

Contributor I

Thank you Stanley. I’ve got some older devices which can’t be upgraded to the new app. I therefore need to have all my devices on S1.

I had tried to downgrade the Port to S1, following the instructions at the link you sent. However in these instructions it says “Sonos app version 80.0
The ability to downgrade a Sonos product to S1 is temporarily unavailable, but will return in a future update.”

I’m not sure how long this feature will be unavailable for and whether there is another way of downgrading the Port.

Stanley_4Answer

Grand Maestro

Sigh.

I have seen posts here on using an app cache service to pick up the v16 app but I have no idea how it will work or how trustworthy the site is,

C

ChrisclarkAuthor

Contributor I

Thank you Stanley. I spent an hour getting the Kuhn to customer service yesterday who said that the future to downgrade to S1 will return in a future version of the app but they couldn’t give me a timescale. So the shiny new Port will have to stay in its box for an indeterminate amount of time until that day 😂 Customer service at its best.

SirDigitalKnight

Enthusiast I

Thank you Stanley. I spent an hour getting the Kuhn to customer service yesterday who said that the future to downgrade to S1 will return in a future version of the app but they couldn’t give me a timescale. So the shiny new Port will have to stay in its box for an indeterminate amount of time until that day 😂 Customer service at its best.

Here are some steps to downgrade a Sonos product from S2 to S1 which is a bit of a pain but I managed to pull it off:

Reset the Sonos product
Download the Sonos S2 app for iOS or Android
Open the app
Select More options when prompted to set up or join a system
Select Downgrade product to S1
Follow the instructions to downgrade the product's software

Do not follow the direction SONOS has posted as they do not work and also I ended up resetting the S2 App in order to get the above steps to work.

K

Kumar

Here are some steps to downgrade a Sonos product from S2 to S1

I have never left S1; I stopped buying Sonos hardware after the S1/S2 forking, so I don’t know this in detail, but there are new Sonos products that cannot be moved back to S1 from the time they were released.

Also, I don't know if Port is in that category, but if it is, the said Port will never be able to go back to S1.

SirDigitalKnight

Enthusiast I

Here are some steps to downgrade a Sonos product from S2 to S1

I have never left S1; I stopped buying Sonos hardware after the S1/S2 forking, so I don’t know this in detail, but there are new Sonos products that cannot be moved back to S1 from the time they were released.

Also, I don't know if Port is in that category, but if it is, the said Port will never be able to go back to S1.

https://support.sonos.com/en-nz/article/sonos-app-version-compatibility

K

Kumar

So then might not the OP do a factory reset of the Port and add it to the S1 app? Failing that, return it for a refund, get a new one and add it to the S1 app?

It is symptomatic of Sonos stupidity that new brave new app has caused such actions to be required at the user end, assuming that they work.

A week ago, reverting to S1 was easily done for the Port. Even that has been hamstrung now.

SirDigitalKnight

Enthusiast I

So then might not the OP do a factory reset of the Port and add it to the S1 app? Failing that, return it for a refund, get a new one and add it to the S1 app?

It is symptomatic of Sonos stupidity that new brave new app has caused such actions to be required at the user end, assuming that they work.

A week ago, reverting to S1 was easily done for the Port. Even that has been hamstrung now.

Yes that is all he needs to do is factory reset it and roll back the firmware to S1 in the S2 app, NOT the S1 app like the SONOS instructions tell you to do. I just did this yesterday on my 2 Connect S2’s and it worked just fine. He just needs to follow my steps I posted above.

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