disconnect from wifi

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I have an Arc, Sub, 2 One SL, and a Boost. 2-3 times per week (that I’ve noticed) Sonos disconnects from my WiFi. I know my WiFi is alive as I work from home and am always connected. I usually notice when I ask Alexa a question and my Arc doesn’t respond. After a few minutes, everything comes back alive. Today I noticed a disconnect and I saw my Sonos devices connect thru the app.

Are there any logs that I can check to determine if it’s a problem with my Boost, Arc, or my WiFi?

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Stanley_4Answer

Grand Maestro

When you first notice it you can submit a diagnostic to Sonos and request they look into it. I think you have about 15 minutes of logs in the diagnostic.

You might try setting static/reserved IP addresses for your Sonos devices, it may work to solve the issue and is faster than sending in the diagnostic. See your router’s DHCP page for this task.

Stanley_4Answer

Grand Maestro

When you first notice it you can submit a diagnostic to Sonos and request they look into it. I think you have about 15 minutes of logs in the diagnostic.

You might try setting static/reserved IP addresses for your Sonos devices, it may work to solve the issue and is faster than sending in the diagnostic. See your router’s DHCP page for this task.

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