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traildog
Trending Lyricist I
October 31, 2020
Question

Current Sonos Update

  • October 31, 2020
  • 1 reply
  • 98 views

I have an iPhone 6s and just downloaded the current Sonos Update that’s being pushed.  It seems as though the app is not working correctly.  I’m unable to get into the Sonos control.  The app seems to be pushing Sonos product at me instead of allowing me to control my system.  Not sure what to do.  Any thoughts?

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1 reply

Rowena B.
Rowena B.
Retired Sonos Staff
October 31, 2020

Hi @traildog, thank you for reaching out to us, and welcome to the Sonos community. I appreciate you for bringing this concern, let me help you out on this.

First, I'd like to ask some questions to isolate the issue so we can create a path towards resolution.

  • Are you getting an error message on the Sonos app? What's the error message?
  • How about using another mobile device, did you encounter the same issue?
  • What is the software version of your iPhone 6? Other mobile devices?
    • Go to your iPhone Settings > General > About > Software Version

 

Please submit a diagnostic from your Sonos system. Just include the confirmation number in your response for us to check what's going on.

Let us know how you get on with the advice above. We'll wait for your reply.

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