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Jgabriel
Contributor I
June 14, 2024
Question

crapped out amp

  • June 14, 2024
  • 11 replies
  • 216 views

So I got a Sonance 6.1 system on June 13 2022. Workers great and had it in my living room on a shelf plugged into a surge protector. On June 12th for no apparent reason the amp just quit working. Won’t power on. Nothing. Tried different outlets. Nothing. Spent 55 min on hold last night only to talk to a very nice person who couldn’t help me. No solutions offered other than send my $600+ amp to them to keep in exchange for a….wait for it…30% off coupon to buy another amp that may crap put again. No repair options nothing. What a waste of money and I doubt I will ever buy Sonos again if this is their solution. So now I have 6 nice speakers and a sub woofer doing absolutely nothing. Pretty cool right? 

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JgabrielAuthor
Contributor I
June 15, 2024

Sounds like it could just be one the internal power supply components that has failed. I had the same on one of my Sonos 5s in the kitchen. I’m based in the UK and managed to find a 3rd party Sonos repair specialist who repaired the PSU and upgraded a couple of the power supply components very cheaply and the speaker was back with me in 10 days. 
Had a similar experience with a failed power supply in a UniFi network switch. Found a power supply expert and the switch was back to full functionality on my network within a week at about 20% of the cost of a replacement. 

Thanks so much!! I’ve checked with a few local electronic companies and they bluntly tell me to just toss is and buy a new one! They say it’s more expensive to fix it. 🤷🏼‍♂️. I’ll begin a search for a repair shop that specializes in power supply 

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