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Contributor II
June 25, 2021

Constant cut out and song changes

  • June 25, 2021
  • 3 replies
  • 51 views

I am getting cut outs and then a new song every few minutes, can someone help troubleshoot that for me? Diagnostics being submitted now

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    3 replies

    Lead Maestro
    June 25, 2021

    Can you provide more details? What is your music source? What Sonos speakers are you using?

    "Receive with simplicity everything that happens to you." - Rashi
    monujkAuthor
    Contributor II
    June 25, 2021

    Sorry about the short details. Source is Spotify, today I am using the ‘office’ speakers (2 Play:1), other times it will be when using the living room + family room + kitchen in a group.

    Lead Maestro
    June 25, 2021

    Try some of these troubleshooting tips:

    https://support.sonos.com/s/article/305?language=en_US

    "Receive with simplicity everything that happens to you." - Rashi