Skip to main content
Contributor II
Jun 25, 2021 7:28 PM UTC

Constant cut out and song changes

I am getting cut outs and then a new song every few minutes, can someone help troubleshoot that for me? Diagnostics being submitted now

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    3 replies

    Lead Maestro
    Jun 25, 2021 7:36 PM UTC

    Can you provide more details? What is your music source? What Sonos speakers are you using?

    Translate
    "Receive with simplicity everything that happens to you." - Rashi
    monujkAuthor
    Contributor II
    Jun 25, 2021 8:56 PM UTC

    Sorry about the short details. Source is Spotify, today I am using the ‘office’ speakers (2 Play:1), other times it will be when using the living room + family room + kitchen in a group.

    Translate
    Lead Maestro
    Jun 25, 2021 9:06 PM UTC

    Try some of these troubleshooting tips:

    https://support.sonos.com/s/article/305?language=en_US

    Translate
    "Receive with simplicity everything that happens to you." - Rashi