Contributor I

Answered

Connection to Spotify was lost

Forum|Forum|5 years ago
June 3, 2021
75 replies
38566 views

Hello,

I am having an issue playing Spotify through my Sonos app. I keep getting an error message saying "Unable to play (song) the connection to Spotify was lost." After spending some time searching for a solution online, it became apparent that this is a widespread problem with no definitive solution. Nevertheless, I am determined to find an answer.

Additional information:

• Diagnostic: 2024196285

• Internet connection is stable.

• Issue just occured today during playback. Sonos system was installed a few weeks ago, and everything was working fine until today.

• Spotify app works fine by itself, and I can play Sonos Radio through the speakers. The issue only seems to be when I try to play Spotify through Sonos.

• I have tried powering the Sonos amps off and on. No fix.

• I have removed my Spotify account in the Sonos app, and then reconnected it. No fix.

• I have tried clearing my queue in the Sonos app. No fix.

• I checked for updates on both apps after the problem occured. No update for Spotify, but I did update Sonos. No fix.

I believe that is all the relevant information that I can provide at this time. I look forward to a response and hopefully a fix.

Thanks in advance!

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Best answer by Corry P

Hi @Indrasentosa

Welcome to the Sonos Community!

I recommend you make sure both the Sonos and Spotify apps are up-to-date, then reboot your phone/tablet and switch off your router and Sonos speaker(s). Once the router has been off for 30 seconds or more, switch it on and wait for WiFi to return before switching on Sonos again.

If you then still can’t connect Spotify to Sonos, try removing Spotify from Sonos and add it again:

Remove a music service account from Sonos

Add a music service to Sonos

If that doesn’t help either, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

G

GuitarSuperstar

Lead Maestro

Try resetting the Sonos app under App Preferences and rebooting your phone. If that doesn’t work, try re-installing the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi

K

KBeaumontAuthor

Contributor I

Try resetting the Sonos app under App Preferences and rebooting your phone. If that doesn’t work, try re-installing the Sonos app.

Thank you for your advice, unfortunately I tried this and still the problem persists.

Corry P

Sonos Staff

Hi @KBeaumont

Welcome to the Sonos Community!

And thanks for the diagnostics - I was able to confirm that you’re being affected by a known issue that we are currently investigating.

Other than you perhaps needing to install a future update, this is up either Spotify or ourselves to fix - there’s nothing you’ll be able to do to fix the issue permanently. Some users have noticed an improvement after rebooting their entire Sonos system, however. I recommend taking the opportunity to reboot your router by removing power for 30 seconds too.

Edit: Or as you have already mentioned, play Spotify on Sonos from the Spotify app.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

I

Indrasentosa

Lyricist I

I have the same issue and I cant connect to the sonos speakers using spotify app as well, it’s stuck on connecting. Please help.

Corry PAnswer

Sonos Staff

Hi @Indrasentosa

Welcome to the Sonos Community!

I recommend you make sure both the Sonos and Spotify apps are up-to-date, then reboot your phone/tablet and switch off your router and Sonos speaker(s). Once the router has been off for 30 seconds or more, switch it on and wait for WiFi to return before switching on Sonos again.

If you then still can’t connect Spotify to Sonos, try removing Spotify from Sonos and add it again:

Remove a music service account from Sonos

Add a music service to Sonos

If that doesn’t help either, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

B

brightside-Chris

Lyricist I

Connection to Spotify was lost - “And thanks for the diagnostics - I was able to confirm that you’re being affected by a known issue that we are currently investigating.” Has this issue been resolved?

Airgetlam

There’s been no indication at this point that Spotify’s engineers have been able to resolve the issue, despite the assistance of Sonos’ engineers. There would like be a lot of various threads that have a response from Sonos when it occurs, since there are over a dozen separate threads currently discussing it as an issue.

Bruce

A

alan278

Contributor I

Connection to Spotify was lost - “And thanks for the diagnostics - I was able to confirm that you’re being affected by a known issue that we are currently investigating.” Has this issue been resolved?

i’m looking for an update - anything yet?

thanks, as i';m also experiencing this issue

Corry P

Sonos Staff

Hi @alan278

We consider this issue closed, so you may be experiencing issues due to something else going on. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

C

crisandmeaghan

Lyricist I

This crap happens all the time. It’s temporary and usually resolves itself. FWIW, the problem doesn’t happen when you try to play music from Amazon; only Spotify. I don’t know who’s fault it is but it’s insanely annoying.

Show more replies

Connection to Spotify was lost - “And thanks for the diagnostics - I was able to confirm that you’re being affected by a known issue that we are currently investigating.” Has this issue been resolved?

Connection to Spotify was lost - “And thanks for the diagnostics - I was able to confirm that you’re being affected by a known issue that we are currently investigating.” Has this issue been resolved?

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