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Piter S
Contributor I
June 23, 2025

connection problem

  • June 23, 2025
  • 1 reply
  • 101 views

Hi I just bought from somebody arc and sub2 I do factory reset and arc working fine but sub doesn’t want connect 

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1 reply

Pools-3015
Pools-3015
Prodigy I
June 23, 2025

Can you give some information about your network so we can better help?

Do you have the Arc wired to your router? If so, make sure WIFI is enabled.

Did you also reset the Sub? Are you able to wire it to your router to see if that helps?

Lastly, make sure you check for updated within the app: Settings > General Settings > Check for Updates.

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