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MB Tarrisse
Contributor I
March 12, 2021
Answered

Connection Problem

  • March 12, 2021
  • 17 replies
  • 325 views

hello everybody, 

I have a big Problem to Connect all my sonos. I Lost all of them when I wanted to add a new sonos on my system. I already use it since a lot of years but when I connected my new sonos, my application said   no system detected so I Lost everything. 

Someone have a solution please ? 

Need some help urgently. 

 

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Best answer by GuitarSuperstar

Try rebooting your router and your phone and unplugging all of your Sonos devices from power for about a minute.

17 replies

Show previous replies
Paulwright007
Lyricist III
April 5, 2021

OK - thanks. Cable arrives tomorrow, I’ll let you know if it fixes the issue. 

    Tonithecat
    Contributor I
    April 5, 2021

    Understood @Paulwright007, some routers can have a bit of difficulty passing messages between devices on 5GHz wireless, and devices on 2.4GHz wireless - would it be possible to test “splitting " the two WiFi bands, by adding “-5" to the end of the 5GHz wireless name?

    I believe with BT routers this process is made fairly straightforward, however if you’d prefer some assistance to make this change, feel free to get in touch with our Support Team.

    Another option if you don’t want to make any changes to the router settings would be to wire a Sonos device to your router via Ethernet cable, which should also allow you to consistently connect.

    There haven’t been any recent changes to how Sonos is discovered on the network, and if the system itself works when you are able to connect, then I suspect the discovery messages aren’t being passed across the network properly.

     


    @Tonithecat got it - have you noticed if, when you’re unable to connect using the app, the Amp will play whatever was last queued if you press the Play button on the Amp itself?

    If so, then this would again indicate that the network isn’t properly passing on discovery messages, and if this persists with the extender powered off, it may be worth looking in to either wiring the Amp, or checking if your router allows for the 2.4 and 5GHz bands to be “split".

    No no last queued I am unable to connect with wiring amp it’s the other side of the room. The whole thing about Sonos is no wires. How do I know if my router allows for 2.4 and 5GHz bands to be split? Thanks 

    Xander P
    Xander P
    Retired Sonos Staff
    April 5, 2021

    @Tonithecat most reasonably recent models of router allow for the bands to be split :) 

    Do you have the make/model of your router? I’ll be happy to take a look for some instructions on how to split the bands on your router.

    Tonithecat
    Contributor I
    April 5, 2021

    @Tonithecat most reasonably recent models of router allow for the bands to be split :) 

    Do you have the make/model of your router? I’ll be happy to take a look for some instructions on how to split the bands on your router.

    TTSCOMFAST5364 hope this helps 

     

    Xander P
    Xander P
    Retired Sonos Staff
    April 5, 2021

    Thanks for that @Tonithecat - you can find here some instructions on Splitting the SSID (wireless name) on your router, the Sagemcom model.

    I’d recommend leaving the 2.4GHz WiFi name as it is, and adding “-5" to the end of the 5GHz name. If you’d like any assistance with making this change, then as mentioned earlier feel free to get in touch with our Support Team, or alternatively your ISP should be able to assist as well :)

      Tonithecat
      Contributor I
      April 5, 2021

      Thanks for that @Tonithecat - you can find here some instructions on Splitting the SSID (wireless name) on your router, the Sagemcom model.

      I’d recommend leaving the 2.4GHz WiFi name as it is, and adding “-5" to the end of the 5GHz name. If you’d like any assistance with making this change, then as mentioned earlier feel free to get in touch with our Support Team, or alternatively your ISP should be able to assist as well :)

      Thanks for the advice 

       

      Paulwright007
      Lyricist III
      April 6, 2021

      OK - so the £2 Ethernet cable arrived and plugged into router and speaker as recommended. All information on the app disappeared, the only speaker to be recognised was the one plugged into the router. After a quick reboot, all speakers now working and not “jamming” as previously reported. All speakers now back up and running again - a bit strange that a wireless system now relies on a piece of wire, but hey, I’ll take that, as it happens to be hidden near my router and not visible. Let’s hope it stays stable, as honestly I was close on chucking it all out of the window.

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