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AlbertLabrador
Contributor I
January 10, 2023

Connection issues with connect amp but not play1 speakers

  • January 10, 2023
  • 13 replies
  • 201 views

Sonos system works fine with streamed music, and is almost fine with playing music from my WD My Cloud Home NAS directly through the speakers, but the Connect amp often finds it hard to make a connection to the NAS or begins a song and then drops out (in which case I get an error message warning me the wifi is unstable. This has been happening for a long while (years)!

We’ve been through the unplug / reset steps, and have now moved the system to a new (and supposedly faster) modem/router. Our internet service is patchy, the price of living in regional Australia with a government that crippled the national broad band network from the beginning, but while this may cause the connect amp a problem or two, it doesn’t explain why the system appears to work better when I bypass the amp.

Any suggestions / insights are welcome.

Albert

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13 replies

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Belly M
Belly M
January 13, 2023

You could try replacing the Ethernet cable on the WD NAS and a reboot if not done recently.

 

Also you could temporarily physically move the NAS to near the connect and use the spare Ethernet port to connect it and see if that helps.

 

As for re-ripping, you just drop your existing tracks into a converter and transcode to another format keeping all your artwork and metadata. On my M1 Mac Mini it’s less than five seconds to do this per album but It does have SSD drives and the tracks local (not on a NAS) when doing this,

AlbertLabradorAuthor
Contributor I
January 16, 2023

Hi everybody

First many many thanks for your contribution to helping me get this all to work. Its been an interesting and frustrating experience. I took a few days away from worrying about this and then came back to all of your suggestions (plus my own - probably misguided - thoughts).

After a morning of nothing but ‘no connection’ error messages, I have now managed to play four large file songs without interference or drop out. Too early for me yet to rejoice but the answer appears to lie in a mix of the things that people have suggested here, which I had tried without success earlier but now worked again in different combinations. I changed the channel again (from 6 to 11) and tried more ethernet cables and all four ports. The oldest of the cables I have to hand seems to have worked the trick.

I’ll keep the testing going for the rest of the day (enables me to say I’m working while listening to music!) and get back if the issue resurfaces, but for the moment (fingers crossed), I think your help has cracked the problem (he said stroking his rabbit’s foot and trying to find his four leaf clover).

All the best

Alan

    AlbertLabradorAuthor
    Contributor I
    January 18, 2023

    Spoke too soon. By evening the drop outs and lost connections had returned, and if anything were worse than before. A bit more digging around suggests that this could be the precursor of a fault with one of other of the drives in the WD My Cloud Home. As a last resort, I tried a Factory Reset this morning. This should have only taken 30 minutes according to WD support, but is yet to complete 5 hours later. The flashing LED can mean one of 6 or 7 things (!) … but two of them relate to drive failures.

    I am finally going to pull the plug on the drive.

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