Trending Lyricist I

Connect - LINE-OUT low volume since update S1 app

Forum|Forum|5 years ago
November 8, 2020
68 replies
6767 views

Hi

I have been a Sonos user for many years and had my existing core system in place for 9 years.

Part of this system is a Connect that I use the line-out from to feed into another system. This has always worked fine, but since the recent S1 app update, the volume of the line-out has dropped to virtually nothing.

It has always been set to “Fixed” and operated perfectly.

Now in the second system even with the volume in the second system set to max it is barely audible. The only change is the App.

Ive connect a second device to the Line-OUT and this too has very low volume, so its not the secondary equipment.

I have to say over the years I have become more and more frustrated with the Sonos updates and the delays in the various fixes that these usually cause. You have pushed me into the S1 sub culture now - how long is this going to resolve ?

The Sonos products consist of this connect, 4 connect:amps, a Play:1 and a ONE.

The external device is an old Living Control (that to be honest has been much more stable than the Sonos) and a blackstar mini amp that I performed the second test on.

The connect has the following details:-

Sonos OS: S1
Version: 11.2.3 (build 57381090)
Hardware Version: 1.16.5.5-2.0
Series ID: P100

My PC controller is v11.2.3, S1 OS, Build 57381090
my App is v 11.2.3 Build 57381090

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Show previous replies

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User595893

Lyricist I

Same here on my ZP90 very low and distorted audio on RCA analog output. S1 11.9

I think, it's time to go for Bluesound.

D

Deev

Lyricist I

What I ended up doing was buying a cheap optical to phono adapter (about a tenner on eBay or Amazon) which solves the problem. It's not elegant but it does the job.

L

LiverTruck

Lyricist I

I’m looking into the optical to phono solution as I just moved, reconnected everything after being boxed up for months, updated all the devices (haven’t done that in years), and all 3 of my Connects have this issue...barely audible at max volume regardless of the line-out level setting. They are all connected to the same receivers they were connected to before...for years. Something up and it really feels like the update to me.

Dug out my even older S1 connects out (I have 2 of them), and they are working fine! This is uncanny. They can’t not know about this.

Airgetlam

Sure sounds like the pre-amp(s) have failed, and the Sonos is only getting a phono level input, rather than a line level input.

Bruce

controlav

Lead Maestro

My Connect S1 is fine, so this is likely a hardware issue (these things are OLD by networked device standards) more than a firmware issue.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Stanley_4

Grand Maestro

Could this be a “volume limit” setting problem?

On all three it has to be something common, not individual faults.

T

timc995

Prominent Collaborator I

Just wanted to say that this is not necessarily the silver bullet for this problem. I had the exact same symptoms with my (granted younger - h/w version 1.22.1.5-2.1) Connect. Basically almost zero line-out signal (you can JUST hear a whisper if you amp it to the max) but optical still working fine. So I dismantled and carefully replaced the offending caps and…. no change…. exactly the same symptom :(

Yep. I have now come across a few like what you describe. The cap on the right circled here is the magic bullet… Replace that and you should be good to go. In fact, start with this cap and it should help stabilize the power supply - and the other two caps may not need to be replaced.

G

GKRONBORG

Contributor I

I solved the problem by switching to the optical output (TOSLINK). I was helped by my amp having an optical input.

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