Trending Lyricist I

Connect - LINE-OUT low volume since update S1 app

Forum|Forum|5 years ago
November 8, 2020
68 replies
6767 views

Hi

I have been a Sonos user for many years and had my existing core system in place for 9 years.

Part of this system is a Connect that I use the line-out from to feed into another system. This has always worked fine, but since the recent S1 app update, the volume of the line-out has dropped to virtually nothing.

It has always been set to “Fixed” and operated perfectly.

Now in the second system even with the volume in the second system set to max it is barely audible. The only change is the App.

Ive connect a second device to the Line-OUT and this too has very low volume, so its not the secondary equipment.

I have to say over the years I have become more and more frustrated with the Sonos updates and the delays in the various fixes that these usually cause. You have pushed me into the S1 sub culture now - how long is this going to resolve ?

The Sonos products consist of this connect, 4 connect:amps, a Play:1 and a ONE.

The external device is an old Living Control (that to be honest has been much more stable than the Sonos) and a blackstar mini amp that I performed the second test on.

The connect has the following details:-

Sonos OS: S1
Version: 11.2.3 (build 57381090)
Hardware Version: 1.16.5.5-2.0
Series ID: P100

My PC controller is v11.2.3, S1 OS, Build 57381090
my App is v 11.2.3 Build 57381090

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

B

Boffinboy

Trending Lyricist I

Tried a reset but doesn’t seem to have fixed the issue. Surely Sonos need to take a look given there is a decent volume of people experiencing this?

G

gte242

Lyricist I

Sonos support.

Has this been fixed yet? As I tried again yesterday to connect my ZP80 and got low volume out of the analogue output jacks.

Diagnostic number 626753146

B

Boffinboy

Trending Lyricist I

They just seem to be ignoring this issue

D

Dongbum

Lyricist I

I’ve got trouble with same issue. it made me crazy.

Is there anyone who sorted out the problem? it made me really annoyed. :angry:

whenever I tried to change the line out level from variable to pass-through, it reverted to variable and Volume level is very low...

B

Boffinboy

Trending Lyricist I

I’ve got trouble with same issue. it made me crazy.

Is there anyone who sorted out the problem? it made me really annoyed. :angry:

whenever I tried to change the line out level from variable to pass-through, it reverted to variable and Volume level is very low...

Not me. I ended up getting an amp for other reasons but am really frustrated by this issue on the Connect and I was tempted not to buy an amp because of it. I don’t understand why the Sonos team are just ignoring this issue from long term loyal customers.

D

Dongbum

Lyricist I

I’ve got trouble with same issue. it made me crazy.

Is there anyone who sorted out the problem? it made me really annoyed. :angry:

whenever I tried to change the line out level from variable to pass-through, it reverted to variable and Volume level is very low...

Not me. I ended up getting an amp for other reasons but am really frustrated by this issue on the Connect and I was tempted not to buy an amp because of it. I don’t understand why the Sonos team are just ignoring this issue from long term loyal customers.

I have a dedicated amplifier though it is a serious problem to old Sonos customers.

B

Boffinboy

Trending Lyricist I

I fully agree. I have parked my old amp because of this, purely because I listen less now. It’s a real shame and makes me annoyed at Sonos.

S

snpanago

Lyricist III

Hi

I have been a Sonos user for many years and had my existing core system in place for 9 years.

Part of this system is a Connect that I use the line-out from to feed into another system. This has always worked fine, but since the recent S1 app update, the volume of the line-out has dropped to virtually nothing.

It has always been set to “Fixed” and operated perfectly.

Now in the second system even with the volume in the second system set to max it is barely audible. The only change is the App.

Ive connect a second device to the Line-OUT and this too has very low volume, so its not the secondary equipment.

I have to say over the years I have become more and more frustrated with the Sonos updates and the delays in the various fixes that these usually cause. You have pushed me into the S1 sub culture now - how long is this going to resolve ?

The Sonos products consist of this connect, 4 connect:amps, a Play:1 and a ONE.

The external device is an old Living Control (that to be honest has been much more stable than the Sonos) and a blackstar mini amp that I performed the second test on.

The connect has the following details:-

Sonos OS: S1
Version: 11.2.3 (build 57381090)
Hardware Version: 1.16.5.5-2.0
Series ID: P100

My PC controller is v11.2.3, S1 OS, Build 57381090
my App is v 11.2.3 Build 57381090

I haven't been able to play my Connect for at least a year with low volume, drop outs, and inability to group the Connect with my other Sonos players. Someone suggested bypassing the analog RCA outputs, and so I did. SUCCESS!!

A Digital to Analog converter (from Amazon or other online store) using the Optical output of the Sonos Connect plugged into the optical input of the DA converter, and then the RCA wires plugged into the analog outputs of the DA converter.

Hope this works for all out there with a faulty Sonos1 Connect analog output. No issues with volume, variable setting, or grouping any longer.

S

snowfairy

Lyricist I

I am having the same very frustrating issue. After spending hours on the phone with Sonos support after I installed my Port, they said they’d not heard of this issue before and suggested the product was defective out of the box. After over 2 months of frustration in getting my warranty replacement, I received the new product yesterday which has the EXACT same issue. The volume is sufficient and and equal with all the other outputs on my amp if I select “fixed” vs “variable” but if I wanted to manually adjust the volume on my amp every time, I don’t know why I would have purchased the Port in the first place. The whole point is because it’s automated. It’s not acceptable that Sonos just chimes in with a link to how variable vs fixed works, instead of actually addressing that there is an issue. :triumph:

106rallye

You own a Port? Reading other people’s post they own (much older) Connects……

Show more replies

Sign up

Login to the community