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LJ2018
Trending Lyricist I
November 8, 2020

Connect - LINE-OUT low volume since update S1 app

  • November 8, 2020
  • 68 replies
  • 6767 views

Hi

 

I have been a Sonos user for many years and had my existing core system in place for 9 years.  

 

Part of this system is a Connect that I use the line-out from to feed into another system.  This has always worked fine, but since the recent S1 app update, the volume of the line-out has dropped to virtually nothing.

 

It has always been set to “Fixed” and operated perfectly.

Now in the second system even with the volume in the second system set to max it is barely audible.    The only change is the App.

Ive connect a second device to the Line-OUT and this too has very low volume, so its not the secondary equipment.

 

I have to say over the years I have become more and more frustrated with the Sonos updates and the delays in the various fixes that these usually cause.  You have pushed me into the S1 sub culture now - how long is this going to resolve ?

 

The Sonos products consist of this connect, 4 connect:amps, a Play:1 and a ONE.

The external device is an old Living Control (that to be honest has been much more stable than the Sonos) and a blackstar mini amp that I performed the second test on.

 

The connect has the following details:-

Sonos OS: S1
Version: 11.2.3 (build 57381090)
Hardware Version: 1.16.5.5-2.0
Series ID: P100

 

My PC controller is v11.2.3, S1 OS, Build 57381090
my App is v 11.2.3   Build 57381090

 

 

 

 

 

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68 replies

Airgetlam
Airgetlam
November 8, 2020

Lots of good details, but I would recommend that you submit a system diagnostic within 10 minutes of duplicating this problem, and call Sonos Support to discuss it, or post the number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce
LJ2018Author
Trending Lyricist I
November 8, 2020

Thanks for reply.  Are you real or an Answer bot please ?

Problem is persistent.

 

Diagnostics - submitted - 1445311186
 

Airgetlam
Airgetlam
November 8, 2020

I think I’m real...but I do use copy/pasted responses due to the need for so many issues that need basically the same response. 
 

Bruce
    Airgetlam
    Airgetlam
    November 8, 2020

    And I’d think a bot would require a ‘Sonos employee’ badge of some type. I’ve never seen Sonos use such a technology, likely due to the complexity of interpreting the data in a diagnostic versus the problem reported. Not impossible, I think, but they’ve never expended the effort, as least to my knowledge. 

    Bruce
      LJ2018Author
      Trending Lyricist I
      November 8, 2020

      Great - thanks have submitted the diagnostics as requested

      Airgetlam
      Airgetlam
      November 8, 2020

      Hopefully, a Sonos rep will be along to look at it.

      Bruce
        LJ2018Author
        Trending Lyricist I
        November 9, 2020

        Any reply please Sonos ?

        controlav
        controlav
        Lead Maestro
        November 9, 2020

        Any reply please Sonos ?


        You need to post the actual diagnostic number here for Support to have a look.

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Rowena B.
        Rowena B.
        Retired Sonos Staff
        November 9, 2020

        Hi folks,

        @Airgetlam and @controlav, thank you for your usual assistance. We really appreciate it. 

        @LJ2018, thank you for reaching out to us and welcome to the Sonos community. I appreciate you for providing us your concern and submitting the diagnostic. Let me help you and figure out what's happening.

        Upon checking the report, it's telling me that the diagnostic was incomplete and not returning any information about your system. However, I can see that all your speakers are online.

        Can you please submit another diagnostic? You can also try to submit from another mobile device/controller and include the confirmation numbers in your response for us to check. 

        If you have any questions about this. We and the community are always here to help.

        Help others find useful content by clicking the like button and selecting the best answer to your question.
        LJ2018Author
        Trending Lyricist I
        November 10, 2020

        Any reply please Sonos ?


        You need to post the actual diagnostic number here for Support to have a look.

        I did above:- 1445311186

         

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