Connect (gen2, Dec 2017) dropped from system, will not reset

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Our Connect has been dropping off the network intermittently, though more and more often.

I decided it was worth a factory reset. Unplugged the Connect, made breakfast, came back and plugged it back in while holding play/pause. The light stays white - it never changes to alternating white/orange. I also notice that the light seems to be flickering slightly.

Feels like a dying power supply. Any suggestions?

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Corry PAnswer

Sonos Staff

Hi @SMWinnie

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who will go through your replacement options with you - it’s likely the unit won’t work again, unfortunately.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

buzz

Grand Maestro

Likely a hardware issue. If you search you’ll be able to find DIY repair suggestions. I cannot vouch for any of them, SONOS might offer some sort of service accommodation, but only if there has been no attempted field repair.

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