Connect (GEN 2) suddenly out of sync

Forum|Forum|3 years ago
October 28, 2022
23 replies
1335 views

After four years of perfection, one of my Connect (GEN2) started lagging behind all the other Sonos speakers. Happens regardless of the source (TV, PC, Sonos App using Spotify, etc.). Have always used Sonos Net. Unplugged the Connect, waited 10 minutes, plugged it back in and made no difference. Tried the same with the Sonos Boost (ethernet connected to the router), then the router itself, and still the same lag only in the two B&O towers connected to the Connect (GEN2). The other Connect (GEN2) still in perfect sync (also connected to two B&O towers). The only difference between the two is the one out of sync has Hardware Version 1.22.1.4-1.1 and the other is 1.22.1.5-1.1. I’ve also tried changing wireless channels, to no avail. I have the app on three phones and a PC, all using version 14.18. Any ideas?

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Best answer by Corry P

Hi @RichardCarnes

Welcome to the Sonos Community!

I recommend you end troubleshooting and get in touch with our technical support team regarding this issue - it’s the only way this will get resolved.

Thanks.

Show previous replies

A

AJ57

Lyricist III

I’ve also started experiencing this problem recently. The Connect gets out of sync to create an echo effect. Sometimes it starts ok, but develops the problem over time. Have tried both analog and digital outputs.

U

User753343

Contributor I

Hi Friends - just an update from my side. Previous summary: I’ve got a Sonos network with 8 end points, S2, wired network (Sonos Net) with a Five hardwired to the router. One of the end points is a Connect that’s been replaced once already (a couple years ago?) due to it developing electrical noise in the output when line-in was selected as the source. The Connect has started falling out of sync with the rest of the network. Through multiple support calls, I’ve run endless permutations on the wireless network, switched from Sonos Net to wifi, and hardwired the Connect and another Five into the router (so as many as 3 hardwired endpoints). The problem persists. It’ll go away after resetting the Connect but slowly reappears over a few hours.

In the last phone session with support (last week), the tech again was hyperfocused on the wireless network despite the Connect and the original Five both being hardwired and still losing sync with each other.

They offered to upgrade the Connect with a new one for 30% off (the path I’ve been through before). I haven’t done that for fear the new Connect will behave like the old one.

The workaround I’ve developed: I’ve semi-permanently hard-wired the Connect to the router with 35 feet of Cat6 cable, and if I select the Connect as the head node in its group, the problem doesn’t appear. There might be a slight phase mismatch between the Connect and the other speakers, but it might be me being hypersensitive to the issue now. (It might be in my head.). I’ve left the original Five as also hardwired to the router. I’ve taken out the third hardwired connection; it didn’t seem to help.

I’m going to stick with this for now while I watch the forums to see if the problem is found and solved.

I might consider just throwing more money at the problem and replacing the Connect with a Port, if I can gain confidence that it would solve the problem. I’ll search around here to see what issues might be emerging (or not, as the case may be).

I’m curious if anyone has experience with replacing the Connect with another Connect or a Port. Please post if you have…

J

John B

I haven’t been following this closely, but there seemed to me to be enough people having this issue around the same time to suspect there may be a problem that needs looking into. I haven’t yet noticed an acknowledgement from Sonos that this may be the case (but that doesn’t mean there hasn’t been one).

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