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Vincent_DORE
Contributor I
Jan 14, 2022 3:41 PM UTC

[Connect] - deezer problem

Dear all,

Since few weeks, I have a problem with my Connect : with Deezer, each songs lose sound between around the 30 last seconds and the 10 last seconds… I tried to disconnect electrically several times but the problem remains…

Do you experiment the same problem ?

Any idea how to solve it ?

 

Thanks a lot for your help,

Vincent

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1 reply

James L.
James L.
Retired Community Staff
Jan 20, 2022 8:47 AM UTC

Hi @Vincent_DORE,

 

I suggest you get in touch with our customer care team for some live troubleshooting here. If you’re able to consistently reproduce this issue, they’ll be able to look at your players in real-time to help determine where the route cause is.

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