connect:amp won’t reset

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Hi there

i have two connect:amps, one for kitchen, one for garden. The garden is the amp connected to router.

this was working fine till yesterday. Nothing has changed. Now kitchen dropped off Sonos 1 app and I can’t reconnect and the amp won’t reset, i.e. unplug, hold buttons, get flashing lights… when I try and do the reset the light just stays solid white.

any ideas?

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buzzAnswer

Grand Maestro

Very likely a hardware failure. A very slight possibility is that the buttons you are pressing are defective and the unit does not actually reset. As I recall, the wired port lights will not start flashing until late in the reset process. Normally, the lights will start flashing shortly after power up. I have seen a failure where the lights will turn ON without any connection.

Avoid Factory Reset of the working unit because this will trash all of your settings.

buzz

Grand Maestro

Likely a hardware issue.

Another test would be to wire the Kitchen player to the network. The network port lights should not be lit until you attach the network cable.

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H

HRH68Author

Contributor I

Thanks buzz

no light when change Ethernet cable to kitchen unit… nothing at all.

So guess that means hardware?

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buzzAnswer

Grand Maestro

Very likely a hardware failure. A very slight possibility is that the buttons you are pressing are defective and the unit does not actually reset. As I recall, the wired port lights will not start flashing until late in the reset process. Normally, the lights will start flashing shortly after power up. I have seen a failure where the lights will turn ON without any connection.

Avoid Factory Reset of the working unit because this will trash all of your settings.

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H

HRH68Author

Contributor I

Was hardware failure. Thanks

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