CONNECT:AMP won't connect on new wifi

Forum|Forum|5 years ago
August 6, 2021
11 replies
10588 views

I recently moved my Sonos system to a new home, and new wifi network. All products working except for the Connect:Amp which is not recognized by the Sonos controller on my iPhone or iPad. Tried resetting - got the green light - then the connect:amp shows up as setting up but never gets through the full process. I then tried connecting to my router over ethernet. Failed. Reset again and this time the controller sees the connect:amp. Goes through set-up then says needs a software update. Go through the software update process and looks like I am in business. Then get a message saying that the connect:amp is not registered. I attempt to register and that fails. Still shows as connected so I unplug from ethernet. Reboot the connect:amp and now it does not show up in the controller. Tried to set up again and the system is not recognizing the connect:amp. Arggh. One possibly important note - in the height of frustration I decided to take advantage of the upgrade program and ordered a new Sonos Amp only to find out that won’t ship until Nov12 at the earliest.

Any ideas on how to resolve this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by PETER_236

Solved at last - by going to networks and removing my wifi network from the list. 3 hours work to get to that point - I appreciate the patience of the support staff who kept working the problem.

Show previous replies

PETER_236AuthorAnswer

Avid Contributor II

Solved at last - by going to networks and removing my wifi network from the list. 3 hours work to get to that point - I appreciate the patience of the support staff who kept working the problem.

MOMO UNO

Sign up

Login to the community