Connect:Amp periodically drops out, BUT, because I can hear the same program playing through a Connect in another room, which is connected to the Connect:Amp through the SONOS network, I know there is nothing wrong with the internet connection. The Connect:Amp is connected to the router via an ethernet cable. My wired ethernet connection runs at 700+ Mb/s consistently.
Hi
Welcome to the Sonos Community!
I’m sorry to hear of the issue you’re having with your Connect:AMP. I’ve taken a look at your diagnostics and have determined the issue: essentially, your Connect:AMP is struggling to keep up with the demands placed upon it.
You may be able to mitigate this somewhat by adding an ethernet connection to the Connect, so that the Connect:AMP is no longer operating as the hub of the system (reboot both devices afterwards), and by ensuring that you never select the Connect:AMP first when creating a group. Disabling Crossfade and Shuffle can also help.
Frequent reboots may also help minimise the issue - doing so should prevent interruptions for a while. You could get a cheap smart-plug or timer-plug to automate this.
It’s also possible that you may not experience such issues when playing other music services - some services put more of a demand on these older players than other services.
Ultimately, however, it is likely that it is time to replace this particular unit.
I hope this helps.
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