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richardboston
Contributor I
October 2, 2020
Question

Connect:Amp as Surround.

  • October 2, 2020
  • 13 replies
  • 302 views

I’m trying to add a connect amp as surround speakers, with Amp as main speakers - but when getting error message ‘two compatible Sonos speakers are required’. There is no option to add the connect amp.  Using Sonos 2 app 

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13 replies

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Gafferbee
Contributor I
October 8, 2020

Hi, any update on whether rebooting the router worked for the OP? I have a similar issue: Connect:AMP has been used to power surrounds on a Playbar for about two years, from S1 through the S2 upgrade. As of a few days ago the app reported an error; I rebooted my whole Sonos system, and now cannot re-add the surrounds. Like the OP I am not even given the option. 
 

I fear a bad software update or a secret phasing out of support. 

Airgetlam
Airgetlam
October 8, 2020

Rather than depending on posts in a forum, you may get more timely assistance if you were to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options available for them to assist you.

Bruce
Gafferbee
Contributor I
October 8, 2020

Rather than depending on posts in a forum, you may get more timely assistance if you were to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options available for them to assist you.

I’ll certainly try. Often the experience of people in a similar situation is the best kind of technical support. Plus the multiple warnings of long wait times to contact Sonos Support aren’t exactly encouraging. 

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