Hi, I have 5 Sonos components in my house. Four of them are first generation and the other one is second generation. I used to have all of them grouped in order to listen music in all my house. That worked perfectly for many years, but from two months ago, the components are ungrouping and, of course, that immediately stops music reproduction. Has someone here experienced something similar? Is there a solution?
Perhaps see if this ‘grouping/ungrouping’ Sonos support document might help you to resolve your issue.
https://support.sonos.com/en-us/article/group-and-ungroup-rooms
If no joy with that, then it maybe best to go onto submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.
Hope you can get it sorted.
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