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Homestead72
Contributor I
May 10, 2022 7:16 AM UTC

Changed email address - lost all Community history

I recently had to change my main email address and so changed it in my Sonos account.  This automatically changed it for the community login as well but I have lost all my community topic history.

Does anyone know how I can get it back….?  Logging in with the old email no longer works...🙁

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    3 replies

    ratty
    ratty
    May 10, 2022 12:07 PM UTC

    Send a private message to @Corry P or @James L. 

    Detail the situation, including old and new email addresses.

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      Homestead72Author
      Contributor I
      May 11, 2022 6:47 AM UTC

      Thanks @ratty .  I have sent a pm to CorryP

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      Corry P
      Corry P
      Sonos Staff
      May 11, 2022 8:29 AM UTC

      Hi @Homestead72 

      Message received, and I believe that’s it sorted out for you now. I’m replying here in case you do not receive my message which was sent to the Homestead72 account. You should now be able to access via your previous login credentials. Please let me know if not.

      I hope this helps.

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