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Ronnie31415
Contributor I
May 8, 2023
Answered

Cannot connect to Synology NAS

  • May 8, 2023
  • 13 replies
  • 2094 views

I have two pieces of Sonos gen 1 gear (a Play:5 and a Connect), which I use to play songs kept on my Synology NAS.  I have SMB1 and NTLMv1 authentication both enabled.  This used to work fine, but as of the last Synology software update it fails.

No other devices on my home network (and there are many) have any issues; it is only my Sonos gear.

I have seen many other posts with this same issue, and your response in all cases that I’ve seen is that this is my problem because I’m still on S1, and you’ve fixed this in S2.  Fine, how do I run S2?  What is my upgrade path?  Because if the upgrade path is to throw out all my Sonos gear and spend over $1000 on new gear, that doesn’t really work for me.

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    Best answer by sjw

    There seem to be a couple of options - one downgrades the updated SMB addon and the other edits the smb.conf file.  Both solutions need a small amount of technical knowledge and accessing your NAS via PUTTY.

    The latter option is detailed here.

    13 replies

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    Airgetlam
    Airgetlam
    May 14, 2023

    I don’t think Sonos ‘elected to not support’ SMB v2, in fact they have supported it, in S2. They were forced by memory limitations in S1 and those devices that run it, to not be able to update the Linux kernel. 
     

    I suppose they could have gone the route of invalidating and stopping support and functionality for all S1 devices, but they took the higher road of continuing to support that hardware. I’ve heard that not all companies have done so when they’ve come out with new hardware. 

    Bruce
    Ronnie31415Author
    Contributor I
    May 15, 2023

    They designed and sold their S1 systems without SMB2 support, despite its being the current version of the protocol.
    As to memory and CPU requirements required to run Linux and SMB2: I run a current version of Ubuntu Linux on VM hosted on a fractional micro-CPU with 600Mb of RAM, and have no problems with SMB2 (or SMB3).  Similarly, SMB2 runs fine on a Raspberry Pi.  There is simply no way memory or CPU is the issue.

    And I cannot see where not deleting their app is “taking the high road.”  It’s not like they’ve kept it upgraded with necessary security fixes (like, oh, supporting SMB2).

    You may be happy to do business with companies who treat you like that, but I certainly am not.

      Stanley_4
      Stanley_4
      Grand Maestro
      May 16, 2023

      Have you actually looked to see how much memory the older Sonos devices offer?

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