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jimct1
Contributor I
October 30, 2020
Question

Cannot connect in last couple of weeks of October

  • October 30, 2020
  • 16 replies
  • 387 views

Anyone else having similar? “Cannot connect” type issues. App opens up but can only see a Symfonisk speaker, or tells me it can see the Sub but it’s not configured. The chat facility has no one available most of the time and ‘other means of contacting us’ is a dead link.

How can the app have WiFi connect issues but quite happily sends diagnostics, the wifi is either there and accessible or not.

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16 replies

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jimct1Author
Contributor I
November 3, 2020

If you haven’t done so (and it sounds like you haven’t)  I’d suggest you set fixed ip addresses for your Sonos devices. You’ll need to power them all down, then restart your router again to be sure of a clean address allocation, but it may resolve this repeating problem. 

Thanks for this, attacking the issue at source rather than just making it ‘go away’ until the next time which seems to be the Sonos support preferred approach.

Will look into it and give it a try if it’s not too techie. 

nik9669a
Senior Virtuoso
November 3, 2020

Indeed so. Since I went “fixed” several years ago I’ve been virtually issue-free. Running in SonosNet also frees up wifi bandwidth, but I’d start with fixing ip addresses and see what effect that has first. 

Milltir
Lyricist II
November 3, 2020

Might be a bit “techie” for me and my case. I could understand if I was running on my WIFI - I could try and investigate whether I could do this through my router but I (like the OP) have an ethernet connection to the Beam and then other speakers are on Sonosnet. Does my router allocate those Sonosnet IP addresses or do they come from the Beam? If the Beam how would I allocate fixed IP addresses?

An update from my side is that I gave up trying to “re-install” my son’s speakers - I installed them as if new again. I have been running on Sonosnet for several months, I didn’t know about the feature until reading this forum but it has been far better than my WIFI - until these last 2 weeks anyway.  

jimct1Author
Contributor I
November 3, 2020

Had a look and this does seem too techie for someone of my extremely limited skill level to get involved in. I’m on a Virgin Hub3, what are you on Milltir? Seems if I do this I need to be careful with the addresses I pick and the if I need to re-boot my router I could be out my depth.

I wonder, if this is a way out, would Sonos be interested in making it an option in the app?

jimct1Author
Contributor I
November 4, 2020

This morning the app can see the Amp, Sub and Symfonisk but not the Beam or One SLs.

If everything connects via the Beam does this not point towards a specific issue that could be addressed rather than the old switcheroo tactic?

Milltir
Lyricist II
November 4, 2020

jimct1 - I also have Virgin Hub 3 (UK). I have looked at the Virgin Community forum but haven’t seen any specific threads on Hub3-Sonos connectivity dated in the last 18 months.

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