Can't Play Sirius Station, Associated account not found.

Forum|Forum|6 years ago
October 1, 2020
6 replies
222 views

After listening to the MLB game yesterday on SiriusXM, today I can’t play Sirius statioins because supposedly can’t find account on system. I see that the service is shown as available on the status page. Anyone else having this issue?

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Airgetlam

I don’t see anything on the real time status page. Have you tried deleting your account from Sonos, then adding it back in?

Bruce

C

constructionlawAuthor

Avid Contributor I

I have. No change

Airgetlam

If you’ve tried a reboot of your router already, I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce

C

constructionlawAuthor

Avid Contributor I

Oddly, it works on my Sonos 3 speaker but not on the Sonos One. Any ideas about that?

Airgetlam

That suggests there’s an issue with your Sonos One staying connected to your router. From a software perspective, both speakers are the same. I’d be tempted too unplug both speakers from power, then reboot the router, and once it comes back up, plug both speakers in to the power. That forces a reload of both the router’s software, and the speakers software, and gives the speakers new IP addresses.

I suppose it could be a hardware failure in the Sonos One, which would be why I’ve urged you to call in to Sonos directly, rather than waiting for sporadic responses here in the forums.

Bruce

C

constructionlawAuthor

Avid Contributor I

Thanks. I’ll try this and then call if no resolution. I appreciate the help.

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