Skip to main content
Chris0478
Contributor I
Apr 21, 2022 8:52 AM UTC

Can't connect playbase

Hi, 

I've changed the password of my Wifi after which I can't connect playbase anymore with WIFI. Used ethernet cable, updated, but the app can not find the device.

When I unplug and replug it, hodling the play button it does not flash orange. Only when I let it go and press it agian. It does not go back to factory settings as far as I can see.

Now i'm reading these threads and see all playbases are being replaced. Is this a hardware fault, how can a update result in replacing all hardware (just a question from my side).

I'll run diagnostics tonight and send the code.

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

James L.
James L.
Retired Community Staff
Apr 22, 2022 7:57 AM UTC

Hi @Chris0478,

 

It’s not quite clear what the issue is with your Playbase from your post alone, but I do recommend submitting the diagnostic report and getting in touch with our customer care team, who will look into your system further and determine next steps.

Translate
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Chris0478Author
Contributor I
Apr 22, 2022 9:30 AM UTC

Hi, thanks for your reply. Issue is solved. Reset the router to factory settings (just unplugging didn’t do enough). Everything runs fine now.

Translate
    James L.
    James L.
    Retired Community Staff
    Apr 22, 2022 10:10 AM UTC

    Good to hear. Thanks for the update!

    Translate
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Terms & ConditionsAccessibility statement