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Wobby
Wobby
Contributor I
November 20, 2020
Answered

Brilliant customer servive

  • November 20, 2020
  • 2 replies
  • 140 views

Just had a few hiccups with my Sonus system, possibly caused by updates to our BT whole house Wi-Fi system. 
I rang Sonus and had the pleasure of talking with Andreea T.   their technical assistant who with great patience walked me through the problem and got my system up and Running.

A big thank you Andreea T.  for you help and thank you Sonus for a great system. 
Colin. 

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    Best answer by nik9669a

    It’s always great to hear some positives for the support staff. Sometimes folk like Airgetlam and John B get a “thank-you” too when they offer solutions to owners. 

    2 replies

    nik9669aAnswer
    Senior Virtuoso
    November 20, 2020

    It’s always great to hear some positives for the support staff. Sometimes folk like Airgetlam and John B get a “thank-you” too when they offer solutions to owners. 

      Airgetlam
      Airgetlam
      November 20, 2020

      I’d think anyone who offers potential solutions here on the forums deserves a big thank you. It’s hard to interpret situations from text, and potentially incomplete information as well. There are some fairly standard issues that recur over and over again, and most can be resolved by some relatively innocuous effort. Identifying and explaining how and when to do them, and then when to pass on the issue to people who have access to the diagnostics is key. 

      If my results are north of 95% success, I’m pretty happy. But I also have to recognize there are issues that I’m not familiar with, so I don’t respond, or suggest that a direct Sonos contact is preferable. 

      And then there are those with preconceived notions that are contrary, who are only looking to complain, and not actually asking for assistance. :)

      Bruce
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