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Glamis
Avid Contributor I
Oct 21, 2020 6:45 PM UTC
Answered

Boost shows on my router as not active, but speakers are working

I was having some issues with dropped music and speakers so I went into my router to change the channel so it wouldn’t duplicate the Sonos channel.

I have Boost wired to the router and Move on the 2.4.

Everything seems to be working, but I noticed on my router that Sonos Boost is greyed out (not active).

Can anyone explain why the router would think Boost is not active?

 

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Airgetlam
AirgetlamAnswer
Oct 22, 2020 4:37 AM UTC

I happen to use a Netgear of some type, but have never done any investigation into the quality of routers, so don’t take that as a recommendation. It works for me, and I reserve IP addresses for all network devices. I check for firmware updates, reboot it, and change the password monthly. 

Bruce
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6 replies

Airgetlam
Airgetlam
Oct 21, 2020 9:52 PM UTC

Perhaps you have put in your WiFi credentials in the Sonos controller, and the router is ignoring the Ethernet cable that connects the BOOST to the router? 

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Bruce
GlamisAuthor
Avid Contributor I
Oct 22, 2020 12:14 AM UTC

I’m not sure what you mean, Bruce.

Boost does show up on the router as a non-connected Ethernet device, my speakers and Boost all show up on the Sonos controller as on the subnet (WM0), and the speakers work OK.

So, I’m guessing the router just isn’t correctly showing Boost as an active device.

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Airgetlam
Airgetlam
Oct 22, 2020 2:46 AM UTC

That’s certainly a possibility, I’m not familiar with your router and how it works, but if all devices show up as WM:0, then your BOOST is definitely in action. Perhaps your question would be better posed to the CS folks at the manufacturer of your router. 

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Bruce
GlamisAuthor
Avid Contributor I
Oct 22, 2020 3:00 AM UTC

Thinking about a new router anyway.  I’m on Spectrum and have the Sagemcom fast5260.

 

Which router are you using?

 

 

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Airgetlam
AirgetlamAnswer
Oct 22, 2020 4:37 AM UTC

I happen to use a Netgear of some type, but have never done any investigation into the quality of routers, so don’t take that as a recommendation. It works for me, and I reserve IP addresses for all network devices. I check for firmware updates, reboot it, and change the password monthly. 

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Bruce
GlamisAuthor
Avid Contributor I
Oct 22, 2020 7:33 AM UTC

Admirably Anal Retentive :)

  bet you wash your hands for 20 seconds as well!

that said, thanks, I appreciate the feedback.

 

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