BOOST setup fails to link to my account

Forum|Forum|4 years ago
July 11, 2022
4 replies
978 views

Just got a BOOST and the setup fails every time stating that it failed to link to my account. I have tried hardwiring an existing Play1 to my router before setup, rebooted my router, reset the BOOST, and I still get the same error. Any other suggestions?

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Best answer by Ken_Griffiths

Just got a BOOST and the setup fails every time stating that it failed to link to my account. I have tried hardwiring an existing Play1 to my router before setup, rebooted my router, reset the BOOST, and I still get the same error. Any other suggestions?

Just see if a further factory reset of the Boost (only) may work for you, the procedure for which is mentioned in this LINK, but also ensure aswell that you wire the Play:1 and the Boost direct to the router switch - do not ‘daisy chain’ their connections .. and then try the Boost setup again via Add Product in ‘System/Settings’ within the App (make sure the Play:1 is already showing in the App too).

If still no joy, then I would go onto speak with Sonos Support Staff via this LINK.

buzz

Grand Maestro

I recommend that you Factory Reset BOOST (only BOOST, don’t Factory Reset anything else) before hard wiring BOOST and attempting to ‘Add’ it to your system.

Ken_GriffithsAnswer

Just got a BOOST and the setup fails every time stating that it failed to link to my account. I have tried hardwiring an existing Play1 to my router before setup, rebooted my router, reset the BOOST, and I still get the same error. Any other suggestions?

Just see if a further factory reset of the Boost (only) may work for you, the procedure for which is mentioned in this LINK, but also ensure aswell that you wire the Play:1 and the Boost direct to the router switch - do not ‘daisy chain’ their connections .. and then try the Boost setup again via Add Product in ‘System/Settings’ within the App (make sure the Play:1 is already showing in the App too).

If still no joy, then I would go onto speak with Sonos Support Staff via this LINK.

D

DrStufishAuthor

Contributor I

Thanks for the suggestions! Tried those steps and still not working. Going to call Customer Support. Will update when fixed.