Skip to main content
Brimmy
Contributor I
October 26, 2020
Question

Beam HDMI cable

  • October 26, 2020
  • 1 reply
  • 97 views

I lost my sound with the beam which was plugged into my Samsung tv; when I clicked onto see if the sound was working it showed voice was coming through. I changed my beam from the living room; same thing happened then replaced the second beam hdmi and it worked. Why would the beam hdmi fail as only had the beam for 3months. Can I use any hdmi cable for the arc function to work as at the moment only have one of my sonos systems connected

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    1 reply

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    October 26, 2020

    Hi @Brimmy, thank you for reaching out, and welcome to the Sonos community. I appreciate your detailed post describing the issue. Let me help you with this.

    Please submit a diagnostic report from your Sonos system for us to check. Just include the confirmation number in your response so that we can look up the information.

    If you need help with any other information, feel free to reach out. We'll wait for your reply.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Terms & ConditionsAccessibility statement