Skip to main content
JohnEC43
Contributor I
Nov 4, 2021 9:36 PM UTC
Answered

Beam gen 2 play issue

Hello

It worked fine for 2 days, now it won't play either from TV or app unless I press physical play button on beam several times,  then it works fine. This happens everything is use it now.

Anyone have this issue and know how to resolve, did the usual resets but problem persists.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    JohnEC43Answer
    Contributor I
    Nov 7, 2021 3:02 PM UTC

    Update, may have fixed it, connected beam via wired network and was stable, and now working with WiFi 

    View in thread

    8 replies

    GuitarSuperstar
    Lead Maestro
    Nov 4, 2021 9:42 PM UTC

    Do you have TV Autoplay enabled under the Beam’s settings?

    You might try unplugging the Beam from power for a couple of minutes and rebooting your router.

    Translate
    "Receive with simplicity everything that happens to you." - Rashi
    JohnEC43Author
    Contributor I
    Nov 4, 2021 9:49 PM UTC

    Yes tv autoplay is enabled , should it be?

    Translate
    GuitarSuperstar
    Lead Maestro
    Nov 4, 2021 9:53 PM UTC

    Yes tv autoplay is enabled , should it be?

    Yes, usually it’s best to keep TV Autoplay enabled. 

    Have you tried unplugging the Beam from power for a couple of minutes and rebooting your router and phone?

    Translate
    "Receive with simplicity everything that happens to you." - Rashi
    JohnEC43Author
    Contributor I
    Nov 4, 2021 10:13 PM UTC

    Yes I unplugged beam and did a full reset, not rebooted router though, may try that next but not sure that will help as issue also with tv which is connected through hdmi arc, will give it a go though.

    Translate
    Ken_Griffiths
    Ken_Griffiths
    Nov 4, 2021 10:24 PM UTC

    Yes I unplugged beam and did a full reset, not rebooted router though, may try that next but not sure that will help as issue also with tv which is connected through hdmi arc, will give it a go though.

    In addition to rebooting the router, if that doesn’t solve it, then…

    Even though TV Autoplay is showing as ‘ON’, I would also perhaps toggle that switch ‘OFF’ and then ‘ON’ again (just in case the switch is not actually set correctly). 

    If you are switching between music playback and TV audio, then perhaps see if selecting the ‘TV icon’ at the bottom of the music services (Browse) Tab also gets the audio working.

    Maybe consider reseating/replacing the HDMI cable between the Beam and the TV to see if that changes anything.

    Translate
    JohnEC43Author
    Contributor I
    Nov 4, 2021 10:27 PM UTC

    Thanks for the advice , I'll try all those tomorrow and see if it fixes.

    Translate
    JohnEC43Author
    Contributor I
    Nov 7, 2021 2:08 PM UTC

    Issue not fixed, after rebooting/reconnecting everything it worked first time,  now same issue again, light on beam flashing white and red . If you push play button on beam a couple of times it starts playing again. 

    Translate
    JohnEC43AuthorAnswer
    Contributor I
    Nov 7, 2021 3:02 PM UTC

    Update, may have fixed it, connected beam via wired network and was stable, and now working with WiFi 

    Translate
      Terms & ConditionsAccessibility statement