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jacob_7
Prodigy I
Apr 8, 2022 6:26 AM UTC
Answered

BBC Sounds alarm playing chime

I switched the source of an alarm to BBC Radio 1 on BBC Sounds. It was previously set to the same station but on Tune In and has worked flawlessly for around 5 years. In the two days since I changed source I've been woken with the Sonos chime. I'm running S2 although I've only been on S2 for about a week.

 

Anyone else have this issue?

Cheers

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jacob_7Answer
Prodigy I
Apr 22, 2022 6:31 AM UTC

My issue was identical and I resolved it by simply deleting the alarm and created a new one. It's worked flawlessly since. Hope that helps

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5 replies

Corry P
Corry P
Sonos Staff
Apr 12, 2022 10:08 AM UTC

Hi @jacob_7 

Thanks for your post, and sorry for the delay.

If this happens again, please submit a support diagnostic and reply here with the number given. Unless you say otherwise, I’ll look for issues on a speaker labelled Bedroom.

Thanks.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
paulrw
Prodigy II
Apr 14, 2022 4:01 PM UTC

BBC is no longer on tunein on sonos.

You need to add bbc sounds as a service to sonos and use that in the UK.

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Hoopla20016
Lyricist I
Apr 21, 2022 1:33 PM UTC

Since the change in playing BBC radio channels my alarm specifies it will play the radio it does it plays the chime.

I have turned the alarm off and back on again making sure I selected The BBC radio station on BBC sounds and it still keeps happening. Does anyone know how to resolve this?

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jacob_7AuthorAnswer
Prodigy I
Apr 22, 2022 6:31 AM UTC

My issue was identical and I resolved it by simply deleting the alarm and created a new one. It's worked flawlessly since. Hope that helps

Translate
    Corry P
    Corry P
    Sonos Staff
    Apr 22, 2022 7:42 AM UTC

    Hi @jacob_7 

    I’m glad you found a solution - thanks for updating the thread here!

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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