Collaborator I

Answered

Bad Sonos connection, what to do?

Forum|Forum|4 years ago
April 8, 2022
37 replies
918 views

Hello,

I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5. All Decos are connected by Ethernet cable to the first Deco router using a switch (star network). I am on S2.

In my living room (ground level), there are 1x Connect GEN2 (connected to my HiFi system’s DAC) and 1x Sonos Amp (using 2x Sonos InCeiling speakers) + 1x Sonos Sub GEN2 + 2x One SL’s as surround (previously I had 2x Play 3s working flawlessly). All of these were connected via Ethernet cables except the One SLs (Amp+Connect+Sub are connected via Ethernet cable to the main Deco M0Plus). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a 1x PlayBar (in this room there is also a Deco M5 using also Ethernet cable backhaul) connected via Ethernet cable to the Deco M5.

In the 1st floor, there is a Deco M9plus attached with ethernet backhaul where there are 3 rooms (in my bedroom has also a Deco M5, ethernet backhaul). In this room, I have a Sonos Boost connected to the Deco M5 via Ethernet cable, and there are 2x Symfonisk bookshelves paired, and connected via Sonos Net via the Boost.

Everywhere in the house, I have at least 200-250 Mb/s wifi speed.

Sonos setup is with Sonos Net (WM 0).

Everything was working OK until now. When I changed the Play 3s (surrounds via wifi Sonos Net), and when I made the setup for Sonos Onel SLs as surround, everything worked nicely. However, since a couple of days, the 2x Symfonisks and the 2x One SLs were not working.

This morning, I made a modem reset, reset of all switches and all Decos. The unplugged all Sonos material. Replug the Sonos system. In the beginning everything worked (Symfonisks, and all the other Sonos connected via ethernet cables, except the One SLs (the system does not see them)). I passed a couple of hours without success (when I unplugged the One SLs and replugged I did undo the surround setup, and they worked. But when I tried to do surround setup, the system lost them). Then, as there was another Deco M9Plus near the One SLs, I put another switch to the Deco and plugged the One SLs via ethernet cables. Now everything works normally but I would not like to have this switch and cables near my One SLs...

Could you help me?

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Best answer by Esat

Thank you Ratty.

Sonos AMP, Sub, Connect GEN2 are wired to the primary mesh via 2 switches; one just beside the main Deco, which wires all the other Decos and the 2nd switch beside the Sonos AMP (where the other Sonos and my TEAC NT-505 streamer are wired).

The One SLs are (now) wired to a 2nd Deco via another switch.

The Playbar is wired to another 2nd Deco via another switch in the same room as Playbar.

The Symfonisks (L+R) upstairs are connected to the Sonos Boost via Sonosnet wifi, which is wired to another 2nd Deco (same room as the Boost and Symfonisks).

Just an information: since longtime (2 years?) the 2x Play 3s (as surrounds) were working without any problem, and One SLs, which replaced the Play 3s, worked without any problem ca. 5-6 weeks...

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E

EsatAuthor

Collaborator I

Thank you very much for your answers. I think that this is a 5 GHz issue because the Deco M9Plus is just between the 2 One SLs...

ratty

Where is the Amp situated? Is it in some closet, away from the living room?

How far is the living room Deco M9Plus from the two OneSLs?

E

EsatAuthor

Collaborator I

Please find enclosed the plan. The AMP is in a closet.

E

EsatAuthor

Collaborator I

And in the upstairs, there is another Deco M9Plus just the same level as Sonos AMP. There is a Deco M5 just the same level as Playbar (our bed room), on which a Sonos Boost is connected + 2x Symfonisk without cable connection (Sonos Net to the Boost). All Decos have ethernet cable connection to the Main Deco M9Plus.

Ken_Griffiths

Have you tried a reboot of the Amp and checked that it’s WiFi adapter is ‘ON’ - also what happens if you bring the speakers closer to the Amp? Note, from a ‘bonded surround connection’ perspective, your Deco WiFi is not relevant, other than it’s signal might be interfering, but the Deco WiFi plays no role in a bonded setup. The main HT player (Amp) needs to communicate directly with its surrounds over an Ad-hoc wireless connection between the players. So, if practicable, maybe try to see what happens if you bring your speakers closer to the Amp, post reboot …and definitely toggle its WiFi adapter and check it is working.

ratty

Please find enclosed the plan. The AMP is in a closet.

I’m trying to square that statement with the illustration, which shows the Amp in the living room somewhere close to the TV.

N

nik9669a

Senior Virtuoso

Try taking the Amp out of the closet and see if it’s blocking the 5Ghz wifi signal.

E

EsatAuthor

Collaborator I

Hello, thank you for your replies.

I took out the AMP from the closet (it is really near to the One SLs (6 m ?). I unplugged the AMP, and replugged (I do not know what you mean by “Have you tried a reboot of the Amp and checked that it’s WiFi adapter is ‘ON’ - also what happens if you bring the speakers closer to the Amp?”).

Sonos AMP and the Sub are connected via ethernet cables to my router. Should I unplug their ethernet connection and leave with WiFi only?

When I unplug One SLs’ ethernet cables then in the App, my Sonos Amp becomes immediately “Salon Sonos Amp (+Sub+?+?)” instead of “Salon Sonos Amp (+Sub+HG+HD)”… Which means that One SLs disappear… When I replug the ethernet cables to the One SLs, it works again correctly...

E

EsatAuthor

Collaborator I

Or maybe, I can reset all my system from Sonos Net to WiFi? What do you think?

Ken_Griffiths

Hello, thank you for your replies.

I took out the AMP from the closet (it is really near to the One SLs (6 m ?). I unplugged the AMP, and replugged (I do not know what you mean by “Have you tried a reboot of the Amp and checked that it’s WiFi adapter is ‘ON’ - also what happens if you bring the speakers closer to the Amp?”).

See if this link assists you in relation to checking/enabling a Sonos products WiFi adapter…

https://support.sonos.com/s/article/3684

See if it’s enabled for the Amp.

What happens too when you uncable the Sub?

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