Back of Sub Gen 3 creaks

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When unboxing my new Sub Gen 3 I noticed the back plate of it creaks under very little pressure. Is this normal / will it affect the sound or should it be returned/exchanged?

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Simon B

Retired Sonos Staff

Hi there @jonmell, Thanks for reaching out, and welcome to the community. Sorry to hear about this issue, this isn’t normal with the Sub Gen 3, kindly contact our phone support team for further assistance and more in-depth troubleshooting steps if there's a need for a replacement for it.

Let us know how it goes and we're here to answer any further questions you have.

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