Audio coming out of the Connect has a time lag vis a vis other Sonos devices

Forum|Forum|3 years ago
November 17, 2022
2 replies
57 views

Audio coming out of the Connect has half a second time lag vis a vis the other Sonos devices (Move, Beam and Playbar).
Any comments or suggestions on what could be the problem or a way to deal with it are welcome. Cheers

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Best answer by Airgetlam

There may be a current bug, there have been several other threads about this. You’re best bet would be to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. They might be able to confirm that is what you’re suffering, or perhaps come up with a different explanation.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

AirgetlamAnswer

There may be a current bug, there have been several other threads about this. You’re best bet would be to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. They might be able to confirm that is what you’re suffering, or perhaps come up with a different explanation.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

buzz

Grand Maestro

Is this while CONNECT is Grouped with other players?

If CONNECT’s LineIn delay is different from other players, Delay may have been adjusted.

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