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Contributor I
Dec 19, 2021 8:07 PM UTC

Audible suddenly stopped playing on Sonos

I was listening to Audible all morning over my Sonos and it suddenly disconnected. I went to reconnect and am getting a modal saying, “This content is not currently available to be played on Sonos.” I’ve literally never had an issue playing Audible over my Sonos. What gives? What changed? Zero help from any support from Sonos. Extremely disappointed right now. 
 

 

 

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22 replies

Lyricist I
Feb 27, 2023 5:18 PM UTC

I’m having same problem. Is there any sort of fix for this that someone’s found?

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luispinzon
Contributor I
Mar 9, 2023 11:01 PM UTC

I’m having same problem. Is there any sort of fix for this that someone’s found?

Same here. Any suggestions?

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Airgetlam
Mar 9, 2023 11:18 PM UTC

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network. 

 

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Bruce
luispinzon
Contributor I
Mar 9, 2023 11:24 PM UTC

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network. 

 

On the phone now with them. Not having much luck  will report back  

 

 

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luispinzon
Contributor I
Mar 9, 2023 11:58 PM UTC

47 minutes later and still no solution. They directed me to Audible customer support. 

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Airgetlam
Mar 10, 2023 12:09 AM UTC

That’s always a possibility. Sonos isn’t involved until the content reaches your system. The server that Sonos reaches out to is Audible’s. 

And just in case you were wondering, Amazon (Audible) has a different server that they use for Sonos than they use for the application on your device. So it is a false economy to say “it works here, but not there”, since the source is two different places. 

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Bruce
Lyricist I
Apr 6, 2023 12:53 PM UTC

Same thing happened to me this morning, but I got it working. I just had to add Audible in the Sonos app. Still doesn’t work when I start with the Audible app & Connect to device, but it works just fine if I start with the Sonos app and select Audible. 

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Lyricist I
Apr 10, 2023 1:54 AM UTC

Bravo Christy S! Your approach worked for me🙏👍

 

What a total hobswaggled goat rodeo! I hope they never try to enter the consumer market!

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Lyricist I
Jul 25, 2023 9:28 AM UTC

Audible is not available on Sonos. Information provided by Sonos to connect is wrong. Very frustrating. 

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SarahN
Local Superstar
Jul 25, 2023 10:48 AM UTC

Audible is not available on Sonos. Information provided by Sonos to connect is wrong. Very frustrating. 

It is normally available, but today when I try to play it, I get the message “Audible is experiencing a full outage”. So seems like a temp error - hopefully. It was working just last Sunday for me so let’s hope it’s fixed soon.

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Can you have too many Sonos speakers? 🤔 😆