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millewg
Contributor I
November 14, 2020

Apple TV 4K and Sonos One

  • November 14, 2020
  • 13 replies
  • 6870 views

Ok, I am running the current version of Apple’s osTV on an Apple TV4K.  I’ve been apple to connect my Sonos One to earlier versions of osTV with only minor annoyances (need to reconnect all the time).  Apple has recently update the Apple TV 4K and I can no longer connect to Sonos One via Airplay 2.  I have two other Apple TV, one with an earlier release of osTV and I can still connect to my Sonos One.  I can also connect to my Sonos One via my iMac (MacOS Big Sur) and my iPhone/iPad (running the latest releases of iOS.  I’ve reported this to Apple Beta Feedback Assistant but have not received a reply.  I am not sure if this is a Sonos Issue or an Apple issue but wanted to post this to see what feedback I can get from Sonos.

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    Rowena B.
    Rowena B.
    Retired Sonos Staff
    December 5, 2020

    HI @MackH, thank you for your response and for updating us. We also appreciate your feedback on your Sonos products. The streaming is via AirPlay2 to your Apple TV, this could be the communication of your devices to the network. Or could be a setting that you need to check on your Apple TV.

    Let me suggest the following steps if it will work for you.

    1. Disconnect the HDMI cable from your TV and Apple TV.
    2. Unplug your TV and Apple TV from the power and wait 30 seconds before your plug it back in.
    3. Reconnect the HDMI cable to your TV and Apple TV.
    4. Turn off and on your iOS devices to refresh the connection.

    I found this thread on audio sync with Apple TV that might help you. If you’re still getting audio delay, I would recommend reaching out to Apple support for further assistance. If you need help with any other information, please be sure to let us know.

     

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      Miss Picky
      Lyricist I
      December 19, 2020

      OK, to be clear, there is a solution to this problem and I included it in my post from 11/16 and am reposting here.  This does work and I can connect my Apple TV 4k to my Sonos One speaker.

       

      I found this link on apple support.  https://support.apple.com/en-in/guide/tv/atvb50fb1c50/tvos.  In this link, there is a section entitled “Control audio on multiple AirPlay 2–enabled devices”.  Using their recommendation, I can access my Sonos speakers.  I was surprised this option was available and worked. 


      Thanks for the re-post - I just got new Apple TV and had exact same issues as everyone else.. This works. Hallelujah. Still not sure why the Apple TV won’t “recognize” my Sonos 1 and let me choose it as my default speaker…. anyone else know?

        Miss Picky
        Lyricist I
        December 19, 2020

        Thanks for the re-post - I just got new Apple TV and had exact same issues as everyone else.. This works. Hallelujah. Still not sure why the Apple TV won’t “recognize” my Sonos 1 and let me choose it as my default speaker…. anyone ideas? PS I am using older HMDI cable to connect Apple TV to my TV (and my TV is older - could any of this be in play?)

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