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Archmisha
Contributor I
September 28, 2021
Answered

app settings screen is blank

  • September 28, 2021
  • 6 replies
  • 801 views

I had sonos arc with name salon in the app.

I connected an older Sonos beam I had disconnected , but it had the same name salon.

Once I did that the settings page won't load anymore in the app.

When sel we cting to play something I see 2 salon entries and can play in both.

 

 

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Best answer by Archmisha

This morning seems to be resolved, without me doing anything.

I quickly renamed the speaker, just in case  :)

6 replies

Airgetlam
Airgetlam
September 28, 2021

What device is your controller on? What OS is running on that device? Which version of the Sonos controller are you running?

Have you tried just unplugging all Sonos devices from power for a minute or two, then plugging them back in?

Or perhaps deleting the controller from your device (don’t worry, you won’t lose settings) and then downloading a fresh copy? If you do so, just be sure to “connect to existing system” rather than “set up a new system” when provided the option.

Bruce
ArchmishaAuthor
Contributor I
September 28, 2021

I am using Samsung Galaxy s20 running Android 11, Sonos app is latest 13.3

Airgetlam
Airgetlam
September 28, 2021

Good to know, thank you. The other suggestions still stand. 

I think I’d also be double checking to make sure that the font size used by the OS is not changed, just in case.

You’ve not indicated on your profile what country you are in. Is your controller or OS in a language that is not English?

Bruce
ArchmishaAuthor
Contributor I
September 28, 2021

English. Israel.

Will try the suggestions.

Font size is not changed

    controlav
    controlav
    Lead Maestro
    September 29, 2021

    Sonos doesn’t care about the names of speakers. You could name them all “hamster” if you wanted to. It refers to them via their unique id, which are hidden from users.

    Please provide a screenshot of the “settings page not loading in the app” so we can get a clearer idea of the problem.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    ArchmishaAuthorAnswer
    Contributor I
    September 29, 2021

    This morning seems to be resolved, without me doing anything.

    I quickly renamed the speaker, just in case  :)

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