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Contributor I
May 13, 2021 2:49 AM UTC

Anyone have any idea why sonos just stopped connecting with my android phone 5-10-2021? No phone updates made. No wifi changes. Still connects with my laptop just fune.

Anyone have any idea why sonos connect just stopped connecting with my android phone 5-10-2021? No phone updates made. No wifi changes. Still connects with my laptop just fine.

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6 replies

Lead Maestro
May 13, 2021 3:23 AM UTC

Have you rebooted your phone?

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"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
May 13, 2021 3:35 AM UTC

What kind of router are you using?

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Bruce
bockersjv
Local Superstar
May 13, 2021 7:26 AM UTC

Is it October already!  :hushed:

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GTCJRAuthor
Contributor I
May 17, 2021 6:35 PM UTC

Thanks for the reply.

Rebooted phone, jumped through all the Sonos hoops including tech service. Nothing working. Using Uniquity..

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Airgetlam
May 17, 2021 7:22 PM UTC

Liable to be the phone is connecting to a different subnet, if you’re using Ubiquity. Try wiring a Sonos device to the base Ubiquity device, using an Ethernet cable, then wait a couple of minutes to see if it all shows up again, then remove your WiFi data from the controller, so it is SonosNet only. Sonos systems are designed to use a single subnet, I believe Ubiquity often breaks that into several, under the assumption that all devices only connect outwards to the internet, and ignores connections between devices. 

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Bruce
GTCJRAuthor
Contributor I
May 18, 2021 1:26 PM UTC

Yep. Those devices not connecting all have different IP addresses. Thanks very much!

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