Any problems with new app or latets update and Sonos Boost?

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

• Improved system connectivity for Boost and portable products in sleep mode.

Thank you for your help.

Before the upgrade my Sonos app not only showed my speakers, but also the Boost. It does not now after the upgrade. I have just switched it on to see if it reappears.

I also checked and the system is apparently up to date.

When I look at the speakers they are connected to my home wifi network hence the problem and there is no sign of the Boost in the configuration.

I have not tried the Sonos Connect I also have to connect other music devices. Boost is first priority.

The work around I have to use is to set up the system without my Wi-Fi extender and it works, as signal is just sufficient. When the system is working I can switch on my extender to use the iPad etc. If at any time I pause the system I have to switch the extender off otherwise I loose two of my speakers with the weakest Wi-Fi signal.

With the extender on before the app Sonos only sees the one speaker nearest the hub.

All I want is to find the boost which I purchased in good faith to solve problem for anyone with a week wifi signal.

Any ideas how I can get the app to find the Boost?

I just do not know what to do, except try and “boost” my Wi-Fi power and hopefully have no need for a Wi-Fi extender. Needs a new hub I am told but my suppliers technical support were no at all helpful.

Thank you again. I am just disappointed with the support from Sonos. I could not talk to a human and my emails etc. get no response.

A lesson learned. No upgrades! This latest one seems to provide some changes on how to use the system, but seemingly nothing else.

Take care and thank you again.

You’re welcome.

[edit]

Wich app do you use to list your system ? iOS? Android?
With iOS, you will not see your Boost.

What i think is that your extender extend your network with an other subnet.
You should use your extender as simple Bridge.
Or is it a real wifi extender within the same network?

If not, in this case, it is clear, you will loose your Sonos System if no routing betweens.

First thing to do is to fix your Boost issue without your extender/wifi Network.
See somes hints i did post before.
Use ip adresses of your Speakers to checks some points.
 

Best way would be:

• Switch off all your domestic wifi 
• Install Sonos for Windows as controller
• Wired your Computer with your Router and your Boost
• No wire at all the rest of your Sonos Speaker (Only wifi mode)

If it works, your Sonos Boost works too.

If not, you have an issue with your Boost.

Trust me, by me, Boost Works fine. But it was the case before uprade too.

I could see some posts where it is for now impossible to install a new Boost with the new app.

But i don^t know really, it was not my case, Boost was already into my system before upgrade.
 

Thank you again.

Will start tomorrow and I am sure a lot is me not being knowledgeable enough, but they seem to assume everyone is an expert.

However I do have patience.

My Mac runs Sonoma 14.5 and my iPad’s IOS 17.5.1 - all are up to date.

Interesting IOS will not see the Boost.

Take care.

If you have only iOS as Controller, then use Sonos Web App: https://play.sonos.com/en-us/web-app

(Cloud based, you need an internet connection).

Wired your iMac to your router and check your system with Sonos Web App.

You should see your Boost under the settins page (gear wheel top right at the corner).

Note then if you are not able to control your Sonos with your iMac/iiPad wirelessly connected to your extender, but you access internet, it could be a solution to control your Sonos Speakers within the Sonos (Cloud) Web app...

Interesting FAQ that can help

https://en.community.sonos.com/speakers-229128/troubleshooting-sonos-on-wifi-6856334

See the link below from Sonos, which if you google search it was around Nov 23. Mine is not showing in the mobile app, but it is on the web app?

https://support.sonos.com/en-us/article/boost-end-of-sale

Thanks for the info, interesting.

This doesn't mean it's end of support yet.

According to the FAQ, the new speakers (Era) are not Boost capable anyway. It is therefore only still in service for Play:1, Play:3, etc... Which is my case.

So I think it will still be supported for existing installations until the end. (my think)

You should see your Boost in the Android App, Windows App and Web app.

If not, your Boost is not part of your system anymore. (my think)

Thank you.

I have slept on this and I am giving up.

Why do we as customers have to support Sonos for being so “inconsiderate” to existing users?

The only reason is our investment in their equipment which still works (or did) and seemingly has nothing wrong with it.

Surely as reasonable supplier, as in the pc and Mac world, if equipment does become obsolete stop the system from being upgraded as they are incompatible. Leave them alone as they did work.

It seems what is behind this is may be a commercial decision to try and force us to buy new systems.

It is not the first time.

My wife says how could she do it if she was on her own. She is right and that is not being patronising.

I have the technical background. It is not within her skill set, she has other skills which I do not have.

Whatever happened to the old “plug and play” scenario.

Why as users should we be aware of ip addresses and all of the different platforms and be left to sort out problems they caused to THEIR EXISTING customers.

All I wanted was a system to hear my music and radio around my home.

I have a work around. Not the best but at least my music can be heard and I am not constantly trying to fix these issues. I have other things to do and a life to live.

Thank you everyone.

Take care.

Signing out.

I was also forced to download the updated software. The system has not worked since. I have spent hours and hours upon days after days trying to fix this problem. I waited an hour and 30 minutes just to get Sonos on the phone. They took me through the process of reloading the system, then it disappears again later. I did the same process over and over and over and the software is not stable. Enough to maintain the system. I am at a loss?