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106rallye
May 16, 2024 8:27 PM UTC

Any problems with new app or latets update and Sonos Boost?

On the Dutch language community I’ve seen a few posts about people having to pull the Boost because it is not visible anymore in the app and the speakers will not connect to it. Strangely I’ve not come across a mention of this on the (more populated) English language community.

Since I own a Boost and have been able to stall any updates of firmware and app, I would like to know if anyone has seen problems with the Boost caused by the latest software or related to the new app.

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33 replies

skullc
Prodigy III
May 16, 2024 8:29 PM UTC

From what i have read boost is not supported on the new app

i would stay on the old one if I were you 😊

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Network= livewire cpe pro 3 +eero 6 pro wireless
Lyricist I
May 16, 2024 8:35 PM UTC

Yeah, I was stupid enough to update (it forced me to) and my boost is gone now. Oddly enough I was forced to buy the boost a few years ago to keep my system functioning ugh

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Dogdad
Headliner III
May 16, 2024 8:54 PM UTC

Yeah, I was stupid enough to update (it forced me to) and my boost is gone now. Oddly enough I was forced to buy the boost a few years ago to keep my system functioning ugh

Curious..how were you forced to update ? Are you talking about the app? I’m still on the old app and hopefully will be able to keep it.

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106rallye
106rallyeAuthor
May 17, 2024 10:00 PM UTC

Does anyone know if Sonos has published anything about this? If not it might just be one of the glitches in the app?

From what i have read boost is not supported on the new app

i would stay on the old one if I were you 😊

 

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Lyricist II
May 19, 2024 10:49 AM UTC

Same issue with Boost not showing up in new app. I also was forced to upgrade to new app, I needed a system update for my Port and was forced to upgrade to access the Port update. 

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Lyricist II
May 19, 2024 10:57 AM UTC

Hmmm, I see Boost has disappeared from the Sonos store in Spain, I think maybe they are trying to see us something, maybe Boost is no longer needed. Mr or Miss or Mx Sonos is this true?

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Contributor I
May 19, 2024 11:09 AM UTC

I can no longer see the boost in my setup. Does this mean I can just unplug it and not use it?  Alternatively can I go back to the previous version?
 

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Lyricist III
May 20, 2024 2:00 AM UTC

I too would like clarity around the boost.

The notes above reference a workaround, but is just removing the boost really the same as switch to wireless and this is the supported answer considering the boost will not be supported going forward and we should just bin the boost??

 

“No products found” error on systems with a Sonos Boost wired to the router

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Stanley_4
Grand Maestro
May 20, 2024 2:41 AM UTC

I’d wire a Sonos to Ethernet as my first step. Once that is working try setting up WiFi and pulling the Ethernet. If that works you are on the path it looks like Sonos is forcing us to take.

If it doesn’t work plug the Ethernet back in and hope for app updates and fixes.

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Lyricist II
May 20, 2024 5:06 AM UTC

I have a Boost wired to my router, I updated the app before checking the community about the carnage Sonos has created and all hell has broken loose. The only way I can get anything to work is if I use the web app ion my laptop. The IOS app is the biggest piece of garbage, I know some android users have managed to downgrade 

I saw an update somewhere that if you have a boost to disconnect it and go wireless. I needed a boost a few years ago for signal strength so who knows. I haven’t tried this yet as I’m too annoyed at this whole debacle and I might torch my entire Sonos  setup if it fails lol 

my advice is DO NOT UPGRADE unless you’re willing to risk turning your entire system into a piece of useless junk 

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