Any fix for Spotify losing connection on Sonos?

Forum|Forum|5 years ago
September 5, 2021
5 replies
201 views

Is there any real fix for Spotify losing connection over Sonos?

So far there are only tips offered on the forums.

Spotify is completely unusable for me over Sonos for a few weeks now. All other services play fine!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Ken_Griffiths

Assuming Spotify is available in your Country on Sonos and that your online Sonos/Spotify country settings are set correctly for your location, then perhaps try the following.. go online and login to your Spotify account via a web browser and look for and sign-out of all devices on your account. Then remove/reinstall the Spotify App from your mobile controller device and finally do the same thing and remove reinstall the Spotify service in your Sonos App. Just ensure that when logging into your Spotify ‘account’/‘service’/‘app’ that you use the same login credentials.

Then see if that solves your issue. If not, it maybe best to contact Spotify support, or perhaps Sonos Customer Care via this LINK

Ken_GriffithsAnswer

Assuming Spotify is available in your Country on Sonos and that your online Sonos/Spotify country settings are set correctly for your location, then perhaps try the following.. go online and login to your Spotify account via a web browser and look for and sign-out of all devices on your account. Then remove/reinstall the Spotify App from your mobile controller device and finally do the same thing and remove reinstall the Spotify service in your Sonos App. Just ensure that when logging into your Spotify ‘account’/‘service’/‘app’ that you use the same login credentials.

Then see if that solves your issue. If not, it maybe best to contact Spotify support, or perhaps Sonos Customer Care via this LINK

A

arisarisAuthor

Contributor I

Have tried that already. Removed tha Sonos app from Spotify web and likewise the Spotify service from Sonos app.

Have even tried reinstalling the app on multiple devices.

No luck. This issue has appeared around end of July/beginning of August.

Ken_Griffiths

Have tried that already. Removed tha Sonos app from Spotify web and likewise the Spotify service from Sonos app.

Have even tried reinstalling the app on multiple devices.

No luck. This issue has appeared around end of July/beginning of August.

Did you check your country profile settings and log-out of ‘all’ devices via the Spotify website and actually remove the apps? Also as mentioned, if you still have no joy, then perhaps give either Spotify or Sonos Support a call.

Ken_Griffiths

@arisaris,

I just use the free version of Spotify and have just tested it and it’s working okay here (see attached screenshot taken a few moments ago), so it is likely something to do with your account setup or location settings. So if it persists, after trying the things suggested, then maybe speak with the support staff

A

arisarisAuthor

Contributor I

@Ken_Griffiths

Thank you for your input. Will most probably check out the issue with support.

Sign up

Login to the community