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dementedbuddha
Trending Lyricist I
September 25, 2020
Answered

Android S1 app crashing on a variety of search tabs.

  • September 25, 2020
  • 54 replies
  • 2762 views

Hi,

Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?

I tried clearing the cash as well as reinstalling the app to no avail.

Thanks,

Stuart

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    Best answer by Earquake

    It strikes me that offering up the old version of the app would be an easy fix until you can sort out the problem that is generating an unfortunate amount of upset and generating negative reviews. 

    All the current S1 app does is prove the planned obsolescence of some devices, advertise the new products and fail to instil confidence in continuing with the system at the same time.

    Just give us the old app back, it will cost you nothing and keep everyone happy until you beta test S1 properly.

    54 replies

    Show previous replies
    User135986
    Lyricist II
    December 7, 2020

    I’m actually quite shocked and saddened to read this thread.  Like the rest of you, I discovered I was unable to use basic app features like searching within the Genre tab.  What has really shocked me is that Sonos have allowed this bug to remain for over two months.  It’s the way it’s done though, that is really frustrating; silence….. zero communication.  

     

    Will they fix it?  Are they even investigating?  Who knows.  I’m afraid to say this is a totally unacceptable situation.  Support / community / discussion - it’s all about the communication of information  - which is sadly lacking.  Shameful.   

     

     

    dementedbuddhaAuthor
    Trending Lyricist I
    December 10, 2020

    Seems to be fixed in an update I received today. Thanks, I think.

      User239562
      Lyricist I
      December 11, 2020

      Seems to be fixed in an update I received today. Thanks, I think.

      Yes, I downloaded the update and all is well again. Thanks Sonos

        djlacey
        Contributor I
        January 16, 2021

        Latest : Android updated itself on the tablet, and the search in Sonos controller now works as expected - no crash… It would seem I was too quick to think the fault was with the controller…

        //Derek

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