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mercaveat
Contributor I
Mar 29, 2023 1:44 PM UTC
Answered

Amp w. third party subwoofer: ‘Sub Audio’ control interface issue on iOS and iPadOS

Since yesterday (potentially linked to Sonos S2 15.2) the two sliders under “Sub Audio” are borked:

When adjusting either “Sub Level” or “Crossover Frequency” the other slider follows and/or both sliders jump around.

The issue is there on both iPhone (16.3.1) and iPad (16.4). I’ve tried restarting all components, deleting the app and reinstalling it.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Aug 24, 2023 9:22 AM UTC

    Hi @mercaveat et al

    We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

    If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    8 replies

    Airgetlam
    Airgetlam
    Mar 29, 2023 3:11 PM UTC

    Have you called Sonos Support directly to discuss it? I don’t have third party subs to see what you’re seeing. 

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    Bruce
    mercaveatAuthor
    Contributor I
    Mar 29, 2023 7:28 PM UTC

    Have you called Sonos Support directly to discuss it? I don’t have third party subs to see what you’re seeing. 

    I doubt they can do much. Suppose this was more of a bug report for me.

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    Airgetlam
    Airgetlam
    Mar 29, 2023 10:15 PM UTC

    This is a community forum, and not really the most efficient way to submit a bug report. Sonos support, for instance, doesn’t maintain a presence here, but the forum moderators do.

    Although if you reported it to the person who you spoke to when you called in, they’d have created a ticket that could be tracked. It’s not something that happens here, unfortunately. 

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    Bruce
    mercaveatAuthor
    Contributor I
    Mar 29, 2023 10:45 PM UTC

    Alright, thanks.

    I’m sure someone will report it eventually.

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      Corry P
      Corry P
      Sonos Staff
      Apr 5, 2023 8:42 AM UTC

      Hi @mercaveat 

      Welcome to the Sonos Community!

      We are aware of this problem and are working on a fix, though we have no estimate for when that will be.

      The issue only affects iOS devices, so if you happen to have an Android device, please use that in the meantime.

      Thanks for flagging!

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        djrapp
        Lyricist I
        May 14, 2023 11:28 PM UTC

        Hi @Corry P, any update/timeline on this? This persists as of today with the latest version of the iOS app, and unfortunately we have no android devices, so this has really messed up our main Sonos Amp setup. Thanks!

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        Corry P
        Corry P
        Sonos Staff
        May 16, 2023 8:27 AM UTC

        Hi @djrapp 

        Unfortunately not, but it is a priority for us.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Corry P
          Corry PAnswer
          Sonos Staff
          Aug 24, 2023 9:22 AM UTC

          Hi @mercaveat et al

          We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

          If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

          Translate
          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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