Amp touch controls not working (since last update) - S1

11 replies
290 views
Translate All

I have been running a new Amp with my older Sonos 1s and 5 for a couple years now with no problems. But a couple weeks ago the touch controls stopped working on the Amp. Has anyone else had this problems with the Sonos S1 app?

Everything else functions, just not the touch controls on the Amp.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @maximlequeux

OK, I’ll admit that is pretty weird, not to mention conclusive! Just to confirm, you are saying that you tried with a second Amp and saw the same behaviour as with the first?

That is confusing, as I just now downgraded my own Amp to S1, set it up, and I was immediately able to use the touch controls. So, this issue seems limited to your own system so far.

I’ll admit that it has me kind of stumped, however. I was going to suggest a Factory Reset of the Amp until I realised again that there are two Amps behaving the same way.

What I’d like to do now is see what the Amp says. Please adjust the volume using the touch controls on both of the Amps, one after another, then immediately submit a support diagnostic afterwards, letting me know here when you have done so, but please don’t share the number given.

Thanks!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

jgatie

Ok, then what is the use of this sonos community if no one is a sonos employee.

It’s a user community, for users to help each other. Even still there are some Sonos employees who moderate posts and chime in occasionally. However, they are clearly marked as “Sonos Staff”, like @Corry P who posted above.

Translate

Sign up

Login to the community