amp not working with speakers anymore

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I’ve been using Sonos amp with 2 speakers on my deck for several years and now it’s no longer working. Flashing white light. I unplugged amp, plugged it back in and pressed button on back until it turned green. I then entered the serial number from amp to the Sonos app and it said it was now connected again. When I tried playing music with deck speakers the white light started flashing again on the amp. HELP 😞

Sonos Amp

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nik9669aAnswer

Senior Virtuoso

LED meanings are here https://support.sonos.com/en-gb/article/sonos-led-lights

If it’s a wifi connection issue, what happens if you test with an Ethernet cable connection?

This may be an issue for Sonos support rather than a user community?

N

nik9669aAnswer

Senior Virtuoso

LED meanings are here https://support.sonos.com/en-gb/article/sonos-led-lights

If it’s a wifi connection issue, what happens if you test with an Ethernet cable connection?

This may be an issue for Sonos support rather than a user community?

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MoPac

Headliner III

Does the Amp show in the Sonos app? A flashing white light can indicate a failure to connect to the network. The flashing light can also be a firmware update that never finished. Worst case senecio could be a hardware failure. Try connecting it to the router with Ethernet just to see if it works then.

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buzz

Grand Maestro

Refrain from Factory Reset unless requested to do so by SONOS support because Factory Reset destroys diagnostic data.

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