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larry989
larry989
Avid Contributor II
Oct 19, 2021 5:31 PM UTC

Amp goes into mute mode

I have a Sony TV, Playbar connected to TV via optical, Sub, Amp and two in-ceiling  speakers.  I have a Boost wired to my router (Netgear Nighthawk  RAX45)

When I turn on the TV (via Harmony) I initially get sound, but then the Amp light turns green  and mutes the sound and the Amp light turns white.

If I go to that room it says nothing playing.  If I go to Browse and select TV the volume comes back on.

Have tried rebooting the router, Amp and Playbar.

Any suggestions??

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17 replies

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melvimbe
melvimbe
Oct 20, 2021 4:32 PM UTC

Definitely sounds like an issue with your Harmony setup.

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Danny
    Airgetlam
    Airgetlam
    Oct 20, 2021 4:37 PM UTC

    I wouldn’t expect a Sonos CS person to be an expert in Harmony programming. I’d think  you’d need to contact Logitech with that issue. 

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    Bruce
    larry989
    larry989Author
    Avid Contributor II
    Oct 20, 2021 7:27 PM UTC

    So I called Sonos and after much discussion they suggested I call Sony, which I will do.  But n the interim I went back to my two room option.

    Playbar and TV in one room.

    Sub, Amp and surrounds in a second room

    Then I put the two rooms together and it works.

    Not the best solution. but it works

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    melvimbe
    melvimbe
    Oct 20, 2021 8:35 PM UTC

    You are not getting surround sound with your ‘two room option’, you are just getting stereo out of your speakers connected to the amp.

    Did you tell Sonos support that the issue only happens when using your Harmony remote?

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    Danny
    larry989
    larry989Author
    Avid Contributor II
    Oct 20, 2021 8:59 PM UTC

    Yes I did.  Will try Logitec, but they don’t care about Harmony any more so I am not hopeful

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    Airgetlam
    Airgetlam
    Oct 20, 2021 9:28 PM UTC

    There is at least a workaround on Logitech’s FAQ site, at the very bottom:

    https://support.myharmony.com/en-my/adding-commands-when-an-activity-starts-or-ends

    I’ve not finished googling all of the situation, which system are you using to program your Harmony Remote?

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    Bruce
    larry989
    larry989Author
    Avid Contributor II
    Oct 21, 2021 12:06 AM UTC

    I kept one computer on Mojave so I use that much easier than the app

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