Amp Cutting Out - Spotify - Wired Ethernet Connection

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Hello,

This is a recurring issue I’ve been having across multiple homes, routers, internet services, etc. Randomly when playing Spotify, the sound will just disappear, and then come back - with the song still playing.

Diagnostic: 1307927628

Thank you!

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Xander PAnswer

Retired Sonos Staff

Hi @JustinW05, welcome to the Sonos Community, and thanks for providing that diagnostic.

I had a quick look, and it does seem that there may be an issue with the Ethernet cable connecting the Connect:Amp to the network. I also noticed that the Connect:Amp has two Ethernet cables attached - is the Playbar connected to the network via the Connect:Amp?

Let us know how you get on if you’re able to test with a different Ethernet cable and we’ll take it from there :)

Ken_Griffiths

Assuming you have tried another ethernet cable and have set the Amp more than a metre away from your Router, then you are perhaps best to contact/chat Sonos Support Staff direct to get your diagnostic report. checked.

You can contact them via this LINK

HTH

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Airgetlam

Or, possibly, the issue is at Spotify’s server. Having Sonos look at that diagnostic might be the best way to tell.

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Bruce

Xander PAnswer

Retired Sonos Staff

Hi @JustinW05, welcome to the Sonos Community, and thanks for providing that diagnostic.

I had a quick look, and it does seem that there may be an issue with the Ethernet cable connecting the Connect:Amp to the network. I also noticed that the Connect:Amp has two Ethernet cables attached - is the Playbar connected to the network via the Connect:Amp?

Let us know how you get on if you’re able to test with a different Ethernet cable and we’ll take it from there :)

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