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Jimmy C
Prominent Collaborator II
April 8, 2022
Answered

Amazon Ultra HD playback/display issues

  • April 8, 2022
  • 3 replies
  • 185 views


Hi - This topic has been closed but the issue persists for me. Is anyone aware of any updates?  Thanks!

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Best answer by Corry P

Hi @Jimmy C 

Thanks for your post!

Only a Generation 3 Sub can play DRM-protected music while not bonded to a Home Theatre device.

Therefore, first and second generation Subs cannot play DRM/HD content from Amazon Ultra while part of a stereo pair, regardless of what kind of speakers make up that pair.

For first or second generation Subs to play DRM/HD content, they must be bonded to an Arc, Arc SL, Beam (Gen 1), Beam (Gen 2) or an Amp.

Unfortunately, this is not going to change.

I hope this helps.

3 replies

Mr. T
Mr. T
April 8, 2022

This is still unresolved.

When I called Sonos Support 3 weeks ago to report the Amazon Music Stations Dolby Atmos low volume issue, I asked about this Ultra HD issue and it was still being worked on. 

    Corry P
    Corry PAnswer
    Sonos Staff
    April 11, 2022

    Hi @Jimmy C 

    Thanks for your post!

    Only a Generation 3 Sub can play DRM-protected music while not bonded to a Home Theatre device.

    Therefore, first and second generation Subs cannot play DRM/HD content from Amazon Ultra while part of a stereo pair, regardless of what kind of speakers make up that pair.

    For first or second generation Subs to play DRM/HD content, they must be bonded to an Arc, Arc SL, Beam (Gen 1), Beam (Gen 2) or an Amp.

    Unfortunately, this is not going to change.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Jimmy CAuthor
      Prominent Collaborator II
      April 11, 2022

      Hi @Jimmy C 

      Thanks for your post!

      Only a Generation 3 Sub can play DRM-protected music while not bonded to a Home Theatre device.

      Therefore, first and second generation Subs cannot play DRM/HD content from Amazon Ultra while part of a stereo pair, regardless of what kind of speakers make up that pair.

      For first or second generation Subs to play DRM/HD content, they must be bonded to an Arc, Arc SL, Beam (Gen 1), Beam (Gen 2) or an Amp.

      Unfortunately, this is not going to change.

      I hope this helps.

      Ahh. This directly contradicts what I was told over the phone by a Sonos help representative some time ago (that for me, it was only a display issue) but it now makes perfect sense as to what is actually happening with my equipment and why I am unable to get Ultra HD with my bonded Sub (Gen 2) and two Play:5s (Gen 2).  Very much appreciated!

      HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2
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