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mskiki1
Contributor I
October 1, 2020
Question

Amazon Music divorced both my Sonos speakers without my approval. 😞

  • October 1, 2020
  • 4 replies
  • 145 views

All of a sudden Amazon Music will not play on either of my Sonos speakers.  I have tried to reauthorize and I get an error code.   I deleted app and reinstalled.  nothing has worked.  And, when I try to send a diagnostic it keeps saying it can’t send at this time.  Help!

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4 replies

Airgetlam
Airgetlam
October 1, 2020

Not being able to send a diagnostic is a good sign of issues with your Sonos speakers maintaining a solid connection to your router. 

I would start with a simple network refresh. Unplug all Sonos devices from power, then reboot your router. Once the router comes back up, plug the Sonos devices back in.

I’d also read the wifi interference FAQ for potential fixes. 

However, if neither of those work, and you’re still unable to submit that diagnostic, I would recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options available for them to assist you. 

Bruce
mskiki1Author
Contributor I
October 1, 2020

Thanks.  That was one of the first things I did.  All other devices connected to the router are working fine, just the sonos speakers.   Very frustrated at this point.

melvimbe
melvimbe
October 1, 2020

Is the problem limited to Amazon music?  Do other streaming services work?

Danny
Airgetlam
Airgetlam
October 1, 2020

You called Sonos support first thing? What advice did they give you?

Bruce
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